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Creative Support - The Frogponds, Wellingborough.

Creative Support - The Frogponds in Wellingborough is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, learning disabilities and mental health conditions. The last inspection date here was 29th July 2017

Creative Support - The Frogponds is managed by Creative Support Limited who are also responsible for 112 other locations

Contact Details:

      Creative Support - The Frogponds
      109 Great Park Street
      NN8 4EA
      United Kingdom


For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Service Provider:

    Creative Support Limited

This provider also manages:

Important Dates:

    Last Inspection 2017-07-29
    Last Published 2017-07-29

Local Authority:


Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

5th July 2017 - During a routine inspection pdf icon

This inspection took place on the 5 July 2017 and was unannounced.

The service is registered to provide accommodation and personal care for up to three people with learning disabilities. At the time of our inspection there were two people living there, both of whom had lived there for a number of years.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We saw that people were well supported and cared for and the atmosphere in the home was calm and relaxed. People had developed good relationships with staff who knew them well.

Staff knew how to keep people safe and promoted people’s independence. Risk assessments were in place which helped to mitigate risk but enabled people to live as independent a life as possible.

There were appropriate recruitment processes in place and people felt safe in the home. Staff understood their responsibilities to safeguard people and knew how to respond if they had any concerns.

Staff were supported through regular supervisions and undertook training which focussed on helping them to understand the needs of the people they were supporting. People were involved in decisions about the way in which their care and support was provided.

Staff understood the need to undertake specific assessments if people lacked capacity to consent to their care and / or their day to day routines. People’s health care and nutritional needs were carefully considered and relevant health care professionals were appropriately involved in people’s care.

People received care from staff who were kind and compassionate and who were committed to respecting their individuality and promoting their independence. Individualised care plans were in place and were kept under review. Staff had taken time to understand people’s likes, dislikes and interests and enabled people to participate in activities either individually or in groups.

People were cared for by staff who were respectful of their dignity and who demonstrated an understanding of each person’s needs. This was evident in the way staff spoke to people and engaged in conversations with them. People could approach the registered manager and staff to discuss any issues or concerns they had.

There were a variety of audits in place and action was taken to address any shortfalls. The provider encouraged feedback and actively involved people in looking at ways to improve and develop the service.



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