Creative Support - Ulverston Autism Service, Ulverston.
Creative Support - Ulverston Autism Service in Ulverston is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and learning disabilities. The last inspection date here was 11th September 2018
For a guide to the ratings, click here.
This provider also manages:
Blackburn Service - Blackburn
Creative Support - Apsley Court - Orpington
Creative Support - Avonlea - Wellingborough
Creative Support - Balshaw Respite Service - Chorley
Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness
Creative Support - Beardall Court - Wallsend
Creative Support - Bedford Services - Bedford
Creative Support - Bedfordshire Service - Houghton Regis
Creative Support - Blackpool Service (Learning Disabilities) - Blackpool
Creative Support - Bolton Service - Bolton
Creative Support - Bradford Service - Shipley
Creative Support - Bredon Respite Service - Runcorn
Creative Support - Brownley Road - Manchester
Creative Support - Burnley Personalised Services - Burnley
Creative Support - Burnside Court Extra Care Carlisle - Carlisle
Creative Support - Bury Service - Bury
Creative Support - Calderdale & Kirklees Services - Halifax
Creative Support - Camden and Barnet Service - London
Creative Support - Cannock Services - Cannock
Creative Support - Chorley Service - Chorley
Creative Support - Clover Court & Warden Road - Edgware
Creative Support - Coopers Court Extra Care Service - London
Creative Support - Derby Service - Derby
Creative Support - Doncaster Personalised Services - Doncaster
Creative Support - Doncaster Services - Doncaster
Creative Support - Donnybrook Court - London
Creative Support - Dove Lane - Bedford
Creative Support - Dudden Mews - Millom
Creative Support - Duncan Court - London
Creative Support - Durham Services - Stockton On Tees
Creative Support - East Lancashire Extra Care Services - Preston
Creative Support - Fairlea - Wellingborough
Creative Support - Gateshead Service - Gateshead
Creative Support - Hampton Crescent - Leeds
Creative Support - Heysham Gardens - Carlisle
Creative Support - Heysham Intensive Support Services - Morecambe
Creative Support - High Street - Bedford
Creative Support - Jarrow Service - Jarrow
Creative Support - Kendal - Kendal
Creative Support - Lanchester Court - Rugby
Creative Support - Leeds Service (Brandling Court) - Leeds
Creative Support - Leicester Service - Leicester
Creative Support - Leonora Street - Stoke On Trent
Creative Support - Little Paddock - Bedford
Creative Support - Manchester Enduring Mental Health Needs Service - Manchester
Creative Support - Manchester Extra Care Services - Manchester
Creative Support - Manchester Mental Health Services - Manchester
Creative Support - Manchester Services - Sale
Creative Support - Maytree Court - Liverpool
Creative Support - Monkwray Court - Whitehaven
Creative Support - Morecambe Service (Learning Disability) - Morecambe
Creative Support - North East Lincolnshire Services - Grimsby
Creative Support - North Lincolnshire Services - Scunthorpe
Creative Support - North Manchester Personalised Services - Manchester
Creative Support - Northampton Services - Northampton
Creative Support - Northampton Services - Northampton
Creative Support - Pelham House - Newbury
Creative Support - Pine Court - Derby
Creative Support - Reading Services - Reading
Creative Support - Regency Court - Bromley
Creative Support - Robert Heath Street - Stoke-on-Trent
Creative Support - Rowan Village - Stoke on Trent
Creative Support - Salford Complex Needs Learning Disability Service - Manchester
Creative Support - Salford Personalised Services - Manchester
Creative Support - Salford Physical Disabilities Service - Salford
Creative Support - Sandwell & Dudley Service - Wolverhampton
Creative Support - Simonside Court - South Shields
Creative Support - Slough Services - Slough
Creative Support - Slough Supported Living - Slough
Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London
Creative Support - South Lakes Service - Windermere
Creative Support - South Manchester Womens Project - Manchester
Creative Support - St Helens Respite Service - St Helens
Creative Support - St. Helens - St. Helens
Creative Support - Staffordshire Services - Stoke-on-Trent
Creative Support - Stockport Extra Care Services - Stockport
Creative Support - Stockport Supported Living Service - Stockport
Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees
Creative Support - Sue Starkey House & Shipton House - London
Creative Support - Sutherland Court - London
Creative Support - Tameside Domiciliary Service - Manchester
Creative Support - Tameside Intense Support Service - Stalybridge
Creative Support - Tameside Personalised Services - Ashton-under-lyne
Creative Support - Telford & Shropshire - Telford
Creative Support - Telford & Shropshire Services - Telford
Creative Support - The Chestnuts - Wellingborough
Creative Support - The Frogponds - Wellingborough
Creative Support - The Glade - Bedford
Creative Support - The Houghtons - Bedford
Creative Support - The Laurels (Cumbria) - Carlisle
Creative Support - Trafford Respite Service - Trafford
Creative Support - Trafford Supported Living Service - Sale
Creative Support - Warrington Personalised Services - Warrington
Creative Support - Warwickshire Services - Bidford-on-Avon
Creative Support - Warwickshire Supported Living Service - Warwick
Creative Support - Wellingborough Services - Northampton
Creative Support - West Berkshire Services - Newbury
Creative Support - Whinn Dale Extra Care Service - Normanton
Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby
Creative Support - Wigan Service - Wigan
Creative Support - Willowtree House - Wellingborough
Creative Support - Wolverhampton Service - Wolverhampton
Creative Support – Oaktree House and Cedar Court - Reading
Creative Support East Lancashire Personalised Services - Accrington
Creative Support Leeds Service - Leeds
Creative Support Limited - Hartlepool Service - Stockton-on-Tees
Creative Support Thistley Green Intensive Support Service - Braintree
Creative Support-Cornerstones and Chimney Court - Reading
Danesfield - Jarrow
Doseley Road - Telford
Sheffield Services - Sheffield
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Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
31st July 2018 - During a routine inspection
This inspection took place on 31 July 2018 and was announced because the location is a care home for adults with complex needs who have structured routines and often go out during the day and we needed to be sure that someone would be in.
Creative Support - Ulverston Autism Service is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The home provides accommodation and personal care for six adults who have autism and complex needs. Each person has an individual living space within the home which is recognised as their own flat. The service also has communal facilities that people share including a lounge area, a dining room, kitchen and laundry room. Each flat has access to its own secure garden area and there is also a communal garden.
At the last inspection, the service was rated Good. At this inspection we found the service remained Good.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were sufficient numbers of suitable staff to meet people’s needs. Staff training was ongoing and staff had received sufficient training to safely support and care for people. Staff were supported by the registered manager and deputy manager through regular staff meetings, supervision and appraisals.
We saw that the service worked with a variety of external agencies and health professionals to provide appropriate care and support to meet people’s physical and emotional health needs.
Where safeguarding concerns or incidents had occurred these had been reported by the registered manager to the appropriate authorities and we could see records of the actions that had been taken by the service to protect people.
When employing fit and proper persons the recruitment process had included all of the required checks of suitability.
People’s rights were protected. The registered manager was knowledgeable about their responsibilities under the Mental Capacity Act 2005. People were only deprived of their liberty if this had been authorised by the appropriate body or where applications had been made to do so.
Hazards to people’s safety had been identified and managed. People were supported to access activities that were made available to them and pastimes of their choice.
People were treated with respect and their dignity and privacy were actively promoted by the staff supporting them.
Auditing and quality monitoring systems were in place that allowed the service to demonstrate effectively the safety and quality of the provision.
The focus of the service was on promoting people’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Further information is in the detailed findings below
16th October 2015 - During a routine inspection
We carried out this announced inspection on 16 October 2015. We last inspected this service in August 2013. At that inspection we found that the provider was meeting all of the regulations that we assessed.
Creative Support - Ulverston Autism Service provides accommodation and personal care for six adults who have autism and complex needs. Each person has their own self-contained flat within the home. The service also has communal facilities which people can share including sitting areas, a dining room, kitchens and laundry room. Each flat has access to its own secure garden area and there is also a safe communal garden.
There was a registered manager employed in the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who lived at this home had complex needs and could not easily share their views with us. We saw that people looked comfortable and relaxed in the home and with the staff who supported them.
All the staff had completed training to ensure they had the skills and knowledge to support individuals and to protect their safety and rights.
The staff treated people in a kind and respectful way. They knew how people communicated their wishes and gave people choices in a way they could understand. All the staff understood their responsibilities to protect people from abuse.
People were provided with meals and activities that they enjoyed and that took account of their individual needs and preferences. They received support to maintain their health from a range of appropriate local and specialist health services.
The focus of the service was to promote people’s independence and to protect their rights. The registered manager was knowledgeable about the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. People’s rights were protected because there were no restrictions on their liberty unless an appropriate authorisation was in place.
The registered provider had good systems in place to oversee the quality of the service. The staff were well supported. They knew how they could raise any concerns and were confident action would be taken in response to any issues they raised.
25th September 2012 - During a routine inspection
People who used this service were not able to easily express their views about the support they received. We met with people in their own flats and observed people as they were supported by the staff in the home. We saw staff were knowledgeable about the support individuals needed. People were treated with respect and chose how they wanted to spend their time. We saw individuals were comfortable and confident around the staff who were supporting them. The staff on duty were able to communicate with and understand the people they were supporting. Care was focussed on the individual and people were provided with a range of activities suitable to meet their needs and which took account of their abilities and interests.
1st January 1970 - During a routine inspection
The records we looked at documented consultations of best interest decisions made by the appropriate people involved in the care and support of the people using the service. This was confirmed when we spoke with relatives. They told us they felt involved in the planning and decision making about their relatives care. They told us, "We are kept informed and our opinions are taken into account".
Staff we spoke with told us they worked closely with families so they felt involved and could make contributions of their own. A relative we spoke with told us, "They are very good at letting us know of any changes. We tend to speak with staff nearly every day".
Staff we spoke with told us about their induction programme. One member of staff said, ‘’The training was very good and gave me the tools to work with people with Autism''.
We saw that audits and quality monitoring checks had been completed on a regular basis. We saw from records of incidents and audits of medications that processes and systems had been amended to prevent reoccurrence of problems identified.
Relatives we spoke with told us they had no complaints about the service but would be happy to raise their concerns directly with any member of staff. The provider might wish to note we were also told that people were not aware of the actual complaints procedure.