Creative Support - Warwickshire Services, Wards Lane, Bidford-on-Avon.Creative Support - Warwickshire Services in Wards Lane, Bidford-on-Avon is a Homecare agencies and Supported living specialising in the provision of services relating to learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 9th May 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Service Provider:
This provider also manages:
Blackburn Service - Blackburn Creative Support - Apsley Court - Orpington Creative Support - Avonlea - Wellingborough Creative Support - Balshaw Respite Service - Chorley Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness Creative Support - Beardall Court - Wallsend Creative Support - Bedford Services - Bedford Creative Support - Bedfordshire Service - Houghton Regis Creative Support - Blackpool Service (Learning Disabilities) - Blackpool Creative Support - Bolton Service - Bolton Creative Support - Bradford Service - Shipley Creative Support - Bredon Respite Service - Runcorn Creative Support - Brownley Road - Manchester Creative Support - Burnley Personalised Services - Burnley Creative Support - Burnside Court Extra Care Carlisle - Carlisle Creative Support - Bury Service - Bury Creative Support - Calderdale & Kirklees Services - Halifax Creative Support - Camden and Barnet Service - London Creative Support - Cannock Services - Cannock Creative Support - Chorley Service - Chorley Creative Support - Clover Court & Warden Road - Edgware Creative Support - Coopers Court Extra Care Service - London Creative Support - Derby Service - Derby Creative Support - Doncaster Personalised Services - Doncaster Creative Support - Doncaster Services - Doncaster Creative Support - Donnybrook Court - London Creative Support - Dove Lane - Bedford Creative Support - Dudden Mews - Millom Creative Support - Duncan Court - London Creative Support - Durham Services - Stockton On Tees Creative Support - East Lancashire Extra Care Services - Preston Creative Support - Fairlea - Wellingborough Creative Support - Gateshead Service - Gateshead Creative Support - Hampton Crescent - Leeds Creative Support - Heysham Gardens - Carlisle Creative Support - Heysham Intensive Support Services - Morecambe Creative Support - High Street - Bedford Creative Support - Jarrow Service - Jarrow Creative Support - Kendal - Kendal Creative Support - Lanchester Court - Rugby Creative Support - Leeds Service (Brandling Court) - Leeds Creative Support - Leicester Service - Leicester Creative Support - Leonora Street - Stoke On Trent Creative Support - Little Paddock - Bedford Creative Support - Manchester Enduring Mental Health Needs Service - Manchester Creative Support - Manchester Extra Care Services - Manchester Creative Support - Manchester Mental Health Services - Manchester Creative Support - Manchester Services - Sale Creative Support - Maytree Court - Liverpool Creative Support - Monkwray Court - Whitehaven Creative Support - Morecambe Service (Learning Disability) - Morecambe Creative Support - North East Lincolnshire Services - Grimsby Creative Support - North Lincolnshire Services - Scunthorpe Creative Support - North Manchester Personalised Services - Manchester Creative Support - Northampton Services - Northampton Creative Support - Northampton Services - Northampton Creative Support - Pelham House - Newbury Creative Support - Pine Court - Derby Creative Support - Reading Services - Reading Creative Support - Regency Court - Bromley Creative Support - Robert Heath Street - Stoke-on-Trent Creative Support - Rowan Village - Stoke on Trent Creative Support - Salford Complex Needs Learning Disability Service - Manchester Creative Support - Salford Personalised Services - Manchester Creative Support - Salford Physical Disabilities Service - Salford Creative Support - Sandwell & Dudley Service - Wolverhampton Creative Support - Simonside Court - South Shields Creative Support - Slough Services - Slough Creative Support - Slough Supported Living - Slough Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London Creative Support - South Lakes Service - Windermere Creative Support - South Manchester Womens Project - Manchester Creative Support - St Helens Respite Service - St Helens Creative Support - St. Helens - St. Helens Creative Support - Staffordshire Services - Stoke-on-Trent Creative Support - Stockport Extra Care Services - Stockport Creative Support - Stockport Supported Living Service - Stockport Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees Creative Support - Sue Starkey House & Shipton House - London Creative Support - Sutherland Court - London Creative Support - Tameside Domiciliary Service - Manchester Creative Support - Tameside Intense Support Service - Stalybridge Creative Support - Tameside Personalised Services - Ashton-under-lyne Creative Support - Telford & Shropshire - Telford Creative Support - Telford & Shropshire Services - Telford Creative Support - The Chestnuts - Wellingborough Creative Support - The Frogponds - Wellingborough Creative Support - The Glade - Bedford Creative Support - The Houghtons - Bedford Creative Support - The Laurels (Cumbria) - Carlisle Creative Support - Trafford Respite Service - Trafford Creative Support - Trafford Supported Living Service - Sale Creative Support - Ulverston Autism Service - Ulverston Creative Support - Warrington Personalised Services - Warrington Creative Support - Warwickshire Supported Living Service - Warwick Creative Support - Wellingborough Services - Northampton Creative Support - West Berkshire Services - Newbury Creative Support - Whinn Dale Extra Care Service - Normanton Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby Creative Support - Wigan Service - Wigan Creative Support - Willowtree House - Wellingborough Creative Support - Wolverhampton Service - Wolverhampton Creative Support – Oaktree House and Cedar Court - Reading Creative Support East Lancashire Personalised Services - Accrington Creative Support Leeds Service - Leeds Creative Support Limited - Hartlepool Service - Stockton-on-Tees Creative Support Thistley Green Intensive Support Service - Braintree Creative Support-Cornerstones and Chimney Court - Reading Danesfield - Jarrow Doseley Road - Telford Sheffield Services - Sheffield Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
4th April 2019 - During a routine inspection
About the service: Murray House is registered to provide personal care to adults with learning disabilities, autism or autistic spectrum disorders. People had a core number of agreed hours at set times and there was some limited flexibility to provide these hours when people may need them, outside of agreed times. Care and support was provided to people in a specialist ‘extra care’ housing service, meaning each person had their own tenancy/flat. People’s experience of using this service: • People were encouraged and supported by staff to make decisions about their care and how this care was delivered to them. Staff knew people’s preferred ways of communicating, to assist people to make their own choices. •Relatives gave us mixed opinions about the consistency of care staff as the service used a high number of agency staff, although there were enough staff to support people. A relative felt staffing rotas, although improved, at times got in the way of certain activities when some staff had to finish their shift. •Risks to people were managed in a way that kept them as safe as possible. Risk management guidelines helped care workers when supporting people. Risks which affected people’s daily lives, both in the home and out in the community, were documented and managed by staff. •Staff were trained to administer medicines and they did so in a safe way, completing appropriate records which were regularly audited and checked. •The provider arranged training for staff that met the needs of people using the service. •Care plans were personalised, but needed improvements to reduce duplication and to make sure they corresponded with each other. This was planned for. •People’s support hours were more structured so people knew how much time they had with staff, to achieve the things they wanted to do. •People were supported to make daily living choices such as what they wanted to eat and how to maintain good mental and physical health. •Staff were aware people’s needs could change, and understood when to seek advice and involve other health care professionals and services. Staff knew how to keep people protected from poor practice or abuse. •People were treated respectfully and with understanding. Staff were keyworkers for people which helped them get to know people well. Staff’s feedback to us showed they took a genuine interest in people and they knew them well. •Part of staff’s support was to encourage and support people to be as independent as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
We found the service met the characteristics of a “Good” rating in five areas. For more details, please see the full report which is on the CQC website at www.cqc.org.uk Rating at last inspection: Good. The last report for Murray House was published on 5 October 2016. Why we inspected: This was a planned inspection based on the rating at the last inspection. The previous ‘good’ service provided to people had remained consistent. Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
2nd September 2016 - During a routine inspection
![]() This inspection took place on 2 September 2016. The inspection was announced. We gave the provider 24 hours’ notice of our inspection. This was to make sure we could meet with the manager of the service and care workers on the day of our inspection. Creative Support - Warwickshire ‘Murray House’ is a supported living service registered to provide personal care to people living in their own homes. The service is for adults with learning disabilities, autism or autistic spectrum disorders. Care and support was provided to people in their own flats by care workers at pre-arranged times. People had access to call bells for care workers to respond whenever additional help was required. At the time of our visit the agency supported nine people with personal care and employed 15 care workers. Support hours provided by the agency depended on people’s assessed needs. Some people required 24 hour support. The service had a registered manager. A requirement of the provider’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People and relatives told us they felt safe using the service and care workers understood how to protect people from abuse. Risks to people’s safety inside and outside their homes were identified and care workers understood how these should be managed. However, information about the actions required to minimise risks associated with people’s care were not always fully recorded. The registered manager said they would ensure risk assessments contained all the information needed. There were enough suitably qualified care workers to meet people’s needs effectively. People received their care and support from care workers who they knew, and at the times needed. The provider conducted pre-employment checks prior to staff starting work, to ensure their suitability to support people in their homes. The manager understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Records showed MCA assessment were completed when needed. Care workers gained people’s consent before they provided personal care and knew how to support people to make decisions. People were supported with dignity and respect. People were supported and encouraged to live as independently as possible, according to their needs and abilities. People told us care workers were caring and kind and understood their needs. Care workers completed training considered essential to meet people’s needs safely and effectively. Care workers completed an induction when they joined the service and had their practice regularly checked by a member of the management team. Care workers supported people to see healthcare professionals when needed and to follow the health professionals' advice. Systems were in place to manage people’s medicines safely and care workers had received training to do this. People and relatives were involved in planning and reviewing their care. Care workers understood people's needs and abilities because they read the care plans and shadowed experienced staff when they started working for the service. Care plans detailed people’s needs and informed care workers how people preferred their care and support to be provided. People received personalised care. People and relatives did not have any complaints about the service. However, they knew how to raise any concerns and were confident these would be listened and responded to effectively. People, relative’s and care workers felt the management team were approachable. Care workers felt valued because the management team were available to provide support and listened to
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