Creative Support - Warwickshire Supported Living Service, 1-3 Wharf Street, Warwick.Creative Support - Warwickshire Supported Living Service in 1-3 Wharf Street, Warwick is a Supported housing specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 3rd July 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Service Provider:
This provider also manages:
Blackburn Service - Blackburn Creative Support - Apsley Court - Orpington Creative Support - Avonlea - Wellingborough Creative Support - Balshaw Respite Service - Chorley Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness Creative Support - Beardall Court - Wallsend Creative Support - Bedford Services - Bedford Creative Support - Bedfordshire Service - Houghton Regis Creative Support - Blackpool Service (Learning Disabilities) - Blackpool Creative Support - Bolton Service - Bolton Creative Support - Bradford Service - Shipley Creative Support - Bredon Respite Service - Runcorn Creative Support - Brownley Road - Manchester Creative Support - Burnley Personalised Services - Burnley Creative Support - Burnside Court Extra Care Carlisle - Carlisle Creative Support - Bury Service - Bury Creative Support - Calderdale & Kirklees Services - Halifax Creative Support - Camden and Barnet Service - London Creative Support - Cannock Services - Cannock Creative Support - Chorley Service - Chorley Creative Support - Clover Court & Warden Road - Edgware Creative Support - Coopers Court Extra Care Service - London Creative Support - Derby Service - Derby Creative Support - Doncaster Personalised Services - Doncaster Creative Support - Doncaster Services - Doncaster Creative Support - Donnybrook Court - London Creative Support - Dove Lane - Bedford Creative Support - Dudden Mews - Millom Creative Support - Duncan Court - London Creative Support - Durham Services - Stockton On Tees Creative Support - East Lancashire Extra Care Services - Preston Creative Support - Fairlea - Wellingborough Creative Support - Gateshead Service - Gateshead Creative Support - Hampton Crescent - Leeds Creative Support - Heysham Gardens - Carlisle Creative Support - Heysham Intensive Support Services - Morecambe Creative Support - High Street - Bedford Creative Support - Jarrow Service - Jarrow Creative Support - Kendal - Kendal Creative Support - Lanchester Court - Rugby Creative Support - Leeds Service (Brandling Court) - Leeds Creative Support - Leicester Service - Leicester Creative Support - Leonora Street - Stoke On Trent Creative Support - Little Paddock - Bedford Creative Support - Manchester Enduring Mental Health Needs Service - Manchester Creative Support - Manchester Extra Care Services - Manchester Creative Support - Manchester Mental Health Services - Manchester Creative Support - Manchester Services - Sale Creative Support - Maytree Court - Liverpool Creative Support - Monkwray Court - Whitehaven Creative Support - Morecambe Service (Learning Disability) - Morecambe Creative Support - North East Lincolnshire Services - Grimsby Creative Support - North Lincolnshire Services - Scunthorpe Creative Support - North Manchester Personalised Services - Manchester Creative Support - Northampton Services - Northampton Creative Support - Northampton Services - Northampton Creative Support - Pelham House - Newbury Creative Support - Pine Court - Derby Creative Support - Reading Services - Reading Creative Support - Regency Court - Bromley Creative Support - Robert Heath Street - Stoke-on-Trent Creative Support - Rowan Village - Stoke on Trent Creative Support - Salford Complex Needs Learning Disability Service - Manchester Creative Support - Salford Personalised Services - Manchester Creative Support - Salford Physical Disabilities Service - Salford Creative Support - Sandwell & Dudley Service - Wolverhampton Creative Support - Simonside Court - South Shields Creative Support - Slough Services - Slough Creative Support - Slough Supported Living - Slough Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London Creative Support - South Lakes Service - Windermere Creative Support - South Manchester Womens Project - Manchester Creative Support - St Helens Respite Service - St Helens Creative Support - St. Helens - St. Helens Creative Support - Staffordshire Services - Stoke-on-Trent Creative Support - Stockport Extra Care Services - Stockport Creative Support - Stockport Supported Living Service - Stockport Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees Creative Support - Sue Starkey House & Shipton House - London Creative Support - Sutherland Court - London Creative Support - Tameside Domiciliary Service - Manchester Creative Support - Tameside Intense Support Service - Stalybridge Creative Support - Tameside Personalised Services - Ashton-under-lyne Creative Support - Telford & Shropshire - Telford Creative Support - Telford & Shropshire Services - Telford Creative Support - The Chestnuts - Wellingborough Creative Support - The Frogponds - Wellingborough Creative Support - The Glade - Bedford Creative Support - The Houghtons - Bedford Creative Support - The Laurels (Cumbria) - Carlisle Creative Support - Trafford Respite Service - Trafford Creative Support - Trafford Supported Living Service - Sale Creative Support - Ulverston Autism Service - Ulverston Creative Support - Warrington Personalised Services - Warrington Creative Support - Warwickshire Services - Bidford-on-Avon Creative Support - Wellingborough Services - Northampton Creative Support - West Berkshire Services - Newbury Creative Support - Whinn Dale Extra Care Service - Normanton Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby Creative Support - Wigan Service - Wigan Creative Support - Willowtree House - Wellingborough Creative Support - Wolverhampton Service - Wolverhampton Creative Support – Oaktree House and Cedar Court - Reading Creative Support East Lancashire Personalised Services - Accrington Creative Support Leeds Service - Leeds Creative Support Limited - Hartlepool Service - Stockton-on-Tees Creative Support Thistley Green Intensive Support Service - Braintree Creative Support-Cornerstones and Chimney Court - Reading Danesfield - Jarrow Doseley Road - Telford Sheffield Services - Sheffield Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
27th June 2018 - During a routine inspection
![]() An unannounced inspection visit took place on 27 June 2018. This was the first inspection of this service following its registration with us in July 2017. Creative Support – Napton House is registered to provide personal care to adults with learning disabilities, autism or autistic spectrum disorders. Care and support was provided to people at prearranged times in a specialist ‘extra care’ housing service so each person had their own flat. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. Each person has their own individual tenancy agreement and is the occupant’s own home and Creative Support provides their care package. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection only looked at people’s personal care service. Napton House has 15 individual flats. People living at Napton House share on site facilities such as a lift, lounge, kitchen, laundry, garden and an activities area. At the time of this inspection visit, staff supported 15 people in 15 apartments, however the provider told us only six people received personal care. Therefore, for this inspection, we only looked at the care and support for those people receiving personal care. The service did not have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’ A manager had been appointed and was in the process of registering with us. Overall, people were pleased and satisfied with the quality of care provided although for some people, inconsistency of staff and management had affected the quality of care they received. People were supported to remain as independent as possible so they could live their lives as they wanted. People made choices about what they wanted to do for themselves, such as what to do, where to go and what to wear. However, where people lacked understanding to make some decisions, there was limited information to demonstrate decisions were made in people’s best interests. People were encouraged to maintain important relationships with family and people built friendships with others living at Napton House. Care plans contained information for staff to help them to provide the individual care people required. For people assessed as being at risk, care records included information so staff knew how to minimise risks. However, information to manage specific risks and behaviours that could become challenging, were not completed or followed which meant there was an inconsistent approach in how staff supported those individuals. Staff knew how to keep people safe from the risk of abuse. Staff and management understood what actions they needed to take if they had any concerns for people's wellbeing or safety. Staffing levels had recently improved and better shift management helped ensure people received their allocated care hours. Staff told us this had not always been the case. Care staff did not always receive sufficient training to effectively meet and support people’s health conditions. Senior staff and management told us their induction was limited and did not give them the background information about the service or the people in their care. People’s care and support was provided by a caring staff team despite the organisational challenges from the provider. People told us they felt safe living at Napton House and they felt recent changes within the staff and management had begun to improve the service they received.
Staff worked within the principles of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS). Where people lacked capacity, staf
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