Creative Support - Wigan Service, Platt Bridge, Wigan.Creative Support - Wigan Service in Platt Bridge, Wigan is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 23rd November 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Service Provider:
This provider also manages:
Blackburn Service - Blackburn Creative Support - Apsley Court - Orpington Creative Support - Avonlea - Wellingborough Creative Support - Balshaw Respite Service - Chorley Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness Creative Support - Beardall Court - Wallsend Creative Support - Bedford Services - Bedford Creative Support - Bedfordshire Service - Houghton Regis Creative Support - Blackpool Service (Learning Disabilities) - Blackpool Creative Support - Bolton Service - Bolton Creative Support - Bradford Service - Shipley Creative Support - Bredon Respite Service - Runcorn Creative Support - Brownley Road - Manchester Creative Support - Burnley Personalised Services - Burnley Creative Support - Burnside Court Extra Care Carlisle - Carlisle Creative Support - Bury Service - Bury Creative Support - Calderdale & Kirklees Services - Halifax Creative Support - Camden and Barnet Service - London Creative Support - Cannock Services - Cannock Creative Support - Chorley Service - Chorley Creative Support - Clover Court & Warden Road - Edgware Creative Support - Coopers Court Extra Care Service - London Creative Support - Derby Service - Derby Creative Support - Doncaster Personalised Services - Doncaster Creative Support - Doncaster Services - Doncaster Creative Support - Donnybrook Court - London Creative Support - Dove Lane - Bedford Creative Support - Dudden Mews - Millom Creative Support - Duncan Court - London Creative Support - Durham Services - Stockton On Tees Creative Support - East Lancashire Extra Care Services - Preston Creative Support - Fairlea - Wellingborough Creative Support - Gateshead Service - Gateshead Creative Support - Hampton Crescent - Leeds Creative Support - Heysham Gardens - Carlisle Creative Support - Heysham Intensive Support Services - Morecambe Creative Support - High Street - Bedford Creative Support - Jarrow Service - Jarrow Creative Support - Kendal - Kendal Creative Support - Lanchester Court - Rugby Creative Support - Leeds Service (Brandling Court) - Leeds Creative Support - Leicester Service - Leicester Creative Support - Leonora Street - Stoke On Trent Creative Support - Little Paddock - Bedford Creative Support - Manchester Enduring Mental Health Needs Service - Manchester Creative Support - Manchester Extra Care Services - Manchester Creative Support - Manchester Mental Health Services - Manchester Creative Support - Manchester Services - Sale Creative Support - Maytree Court - Liverpool Creative Support - Monkwray Court - Whitehaven Creative Support - Morecambe Service (Learning Disability) - Morecambe Creative Support - North East Lincolnshire Services - Grimsby Creative Support - North Lincolnshire Services - Scunthorpe Creative Support - North Manchester Personalised Services - Manchester Creative Support - Northampton Services - Northampton Creative Support - Northampton Services - Northampton Creative Support - Pelham House - Newbury Creative Support - Pine Court - Derby Creative Support - Reading Services - Reading Creative Support - Regency Court - Bromley Creative Support - Robert Heath Street - Stoke-on-Trent Creative Support - Rowan Village - Stoke on Trent Creative Support - Salford Complex Needs Learning Disability Service - Manchester Creative Support - Salford Personalised Services - Manchester Creative Support - Salford Physical Disabilities Service - Salford Creative Support - Sandwell & Dudley Service - Wolverhampton Creative Support - Simonside Court - South Shields Creative Support - Slough Services - Slough Creative Support - Slough Supported Living - Slough Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London Creative Support - South Lakes Service - Windermere Creative Support - South Manchester Womens Project - Manchester Creative Support - St Helens Respite Service - St Helens Creative Support - St. Helens - St. Helens Creative Support - Staffordshire Services - Stoke-on-Trent Creative Support - Stockport Extra Care Services - Stockport Creative Support - Stockport Supported Living Service - Stockport Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees Creative Support - Sue Starkey House & Shipton House - London Creative Support - Sutherland Court - London Creative Support - Tameside Domiciliary Service - Manchester Creative Support - Tameside Intense Support Service - Stalybridge Creative Support - Tameside Personalised Services - Ashton-under-lyne Creative Support - Telford & Shropshire - Telford Creative Support - Telford & Shropshire Services - Telford Creative Support - The Chestnuts - Wellingborough Creative Support - The Frogponds - Wellingborough Creative Support - The Glade - Bedford Creative Support - The Houghtons - Bedford Creative Support - The Laurels (Cumbria) - Carlisle Creative Support - Trafford Respite Service - Trafford Creative Support - Trafford Supported Living Service - Sale Creative Support - Ulverston Autism Service - Ulverston Creative Support - Warrington Personalised Services - Warrington Creative Support - Warwickshire Services - Bidford-on-Avon Creative Support - Warwickshire Supported Living Service - Warwick Creative Support - Wellingborough Services - Northampton Creative Support - West Berkshire Services - Newbury Creative Support - Whinn Dale Extra Care Service - Normanton Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby Creative Support - Willowtree House - Wellingborough Creative Support - Wolverhampton Service - Wolverhampton Creative Support – Oaktree House and Cedar Court - Reading Creative Support East Lancashire Personalised Services - Accrington Creative Support Leeds Service - Leeds Creative Support Limited - Hartlepool Service - Stockton-on-Tees Creative Support Thistley Green Intensive Support Service - Braintree Creative Support-Cornerstones and Chimney Court - Reading Danesfield - Jarrow Doseley Road - Telford Sheffield Services - Sheffield Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
26th October 2018 - During a routine inspection
![]() Creative Support Wigan Ltd provides a supported living service to 26 people with learning disabilities in nine properties, which varied in size and included single person tenancies and shared properties for up to four tenants. The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager is currently off work temporarily, their role has been covered by another registered manager from within the organisation. Staff we spoke with reported this had been effective and they felt they had enough support from the management team. At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. People continued to be protected from the risk of harm and abuse. The service had clear safeguarding policies and procedures in place which had been followed when required. Staff knew how to recognise and raise any concerns. Risk assessments identified the support people needed to manage the specific risks in their daily lives. Though some of the paperwork could have been clearer to follow, everything had been considered. The service continued to consider the impact on people's liberty and rights when supporting them to manage risks. Staffing had been maintained at a safe level. The service reviewed the level of staffing regularly in response to changes in people's needs. Medicines continued to be managed safely. Emergency plans were in place and ensured staff knew how to respond to events including fires. Everyone living in the service had a Personal Emergency Evacuation Plan. (PEEP) Infection control policies continued to protect people from the risk of infection and cross contamination. Assessments identified people's needs prior to admission to the service. This ensured the service could be confident they were able to meet people's needs. Staff training remained up to date which ensured staff had the appropriate skills and knowledge to support people effectively. People continued to receive support with their nutrition and hydration. Advice and guidance from related professionals had been included in the support plans. In addition to information about health needs and diagnoses people had hospital passports and health action plans, which ensured they were supported effectively should they need to access health services. The two properties we visited had been adapted to ensure they were accessible. Further development had been undertaken to respond to the specific needs of individuals. Eg, sensory area in one of the properties. The service continued to work within the principles of the Mental Capacity Act (2005) and associated Deprivation of Liberty Safeguards (DOLS). Staff understood the importance of achieving consent prior to providing care and support. Staff were observed to interact with people and each other in kind and caring ways. The service had clear values in relation to supporting people to maintain their privacy, dignity and respect. Staff were skilled in ensuring these were achieved. Communication guides were detailed and ens
6th January 2016 - During a routine inspection
![]() We carried out a comprehensive inspection of this service on 06 January 2016. Creative Support – Wigan Service is coordinated from business premise in Leigh town centre. The service specialises in providing personal care and support to people living with learning disabilities, physical disabilities and/or mental health conditions. At the time of our inspection, 23 people who used the service were living in eight supported houses dispersed across the Wigan borough. Housing management was provided by a registered social housing landlord. We last inspected this location on 14 January 2014 and found the service to be compliant with all regulations we assessed at that time. At the time of our inspection visit there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service had appropriate systems and procedures in place which sought to protect people who used the service from abuse. The service maintained a corporate safeguarding policy and associated procedures which were complimented by ‘easy read’ safeguarding documentation with pictorial representations. This meant people who used the service were able to access safeguarding information in a format which was accessible and easy to understand. We looked at recruitment and selection procedures and found safe recruitment practices were in place. This was evidenced through our examination of employment application forms, job descriptions, people’s proof of identity, two written references, and Disclosure and Barring Service (DBS) checks. These helped ensure potential employees were suitable to work with vulnerable people. Accidents and incidents were recorded and monitored appropriately. Where necessary, we found preventative measures had been put in place to minimise identified risks. A variety of individual risk assessments had been Health and safety records relating to buildings and premises were complete and up to date. Fire equipment was maintained and checked monthly and weekly fire alarm tests and means of escape were undertaken. Emergency lighting was checked monthly, as was the first aid kit. Fire drills were undertaken on a six monthly basis. Gas certificates were up to date in each of the properties we visited. The service had a business continuity plan to be implemented in the event of an emergency such as flood, fire or loss of power. This included guidance for staff and emergency contact numbers. Financial management records were maintained for each of the supported houses and we found these to be up to date. External audits of financial records were also completed on a regular basis Medicines were stored, administered, recorded and disposed of safely and correctly. Staff were trained in the safe administration of medicines and kept relevant records that were accurate Medicines were checked according to need. Some individuals were able to self-medicate and their medicines were checked on a weekly basis. Others were checked daily, as administered. People’s care plans included a range of up to date and relevant health and personal information. Risk assessments were complete and up to date. A holistic assessment was in place for each individual. A hospital passport was included in each file, which contained health and other relevant information to help provide consistency of care. The induction programme was robust and included mandatory training, orientation and direct observations of practice before new employees were deemed competent to work alone. New workers were given an employee handbook and information on policies and procedures and health and safety. There was a probation period with regular reviews and supervisors were re
14th January 2014 - During a routine inspection
![]() We visited Creative Support – Wigan Service on 14th January 2014. During this review we visited the agency’s office in Leigh and spoke with the area manager and a supported living coordinator. We also spoke with three support staff, two people using the service and three relatives on the telephone. Likewise, we visited a supported living property and spoke with two staff, two relatives and three people who lived there. People using the service provided by Creative Support – Wigan Service confirmed that they were treated with respect and their dignity was maintained. People also spoken with reported that they were happy with the standard of care provided and confirmed that their needs were met. Comments received from people using the service included: “I like living here”; “I’m very happy and the staff are lovely”; “I am looked after and I prefer it to where I used to live as I don’t get lonely anymore”; “I couldn’t get better care anywhere”; It’s a brilliant place where I live” and “The staff are perfect angels.” Likewise, comments received from relatives included: “The standard of care is excellent”; “The staff deal with issues promptly” and "We are very happy with everything.”
10th January 2013 - During a routine inspection
![]() We visited Creative Support on 10 January 2013. We looked at care records for four people and saw that they contained relevant and up to date information. We saw that records were individual and personalised and contained evidence of the individual’s involvement with their service delivery. We spoke with five people who used the service. One person told us “They look after us great, they ask what we think.” All felt they were supported to be as independent as possible and were positive about staff attitudes and their care delivery. We spoke with the relative of one person who used the service. They told us "I've not a bad word to say about them, this really is a care company." We looked at policies and procedures and saw that all relevant ones were in place. We saw evidence that people who used the service were safeguarded from the risk of abuse and that safeguarding concerns were followed up appropriately. We saw evidence of robust recruitment procedures and that efforts were made to ensure that staff were equipped with knowledge and information needed in order to deliver care safely and appropriately. We saw that training and development of staff was ongoing. We saw that there were systems in place to allow the people who used the service to be involved in all aspects of the service and they were encouraged to give feedback about their care delivery. Continual monitoring of the service was undertaken to facilitate ongoing improvement.
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