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Care Services

carehome, nursing and medical services directory


Crescent Office, Highland Road, Southsea.

Crescent Office in Highland Road, Southsea is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 10th December 2019

Crescent Office is managed by Crescent Community Care Services Limited.

Contact Details:

    Address:
      Crescent Office
      3 Festing Buildings
      Highland Road
      Southsea
      PO4 9BZ
      United Kingdom
    Telephone:
      02392738398
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Requires Improvement
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-12-10
    Last Published 2018-09-18

Local Authority:

    Portsmouth

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th July 2018 - During a routine inspection pdf icon

The inspection took place between 10 and 13 July 2018 and was announced. We gave notice of our intention to visit Crescent Office so as to ensure that the people we needed to speak with were available.

This was the first inspection since the service registered with the Care Quality Commission on 30 June 2017. The service location had previously been registered under another name and at that last inspection they were rated Good.

The inspection involved visits to the agency's office and conversations with people, their relatives and staff. The agency provided approximately 180 people with a domiciliary service. People received a range of different support in their own homes. Many of the people were older persons, including people living with dementia and a physical disability.

The service is required to have a registered manager and there was one in post who was also the co-director of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risks associated with the management of medicines had not been identified. Information about people’s medicines was not always recorded. Medication administration charts were not used and it was not always clear that people had received their medicines as prescribed. Staff had not been effectively trained in medicines and did not have their competency checked. People using the service and their relatives who spoke with us, told us their medicines had been administered safely.

Training records could not evidence staff had received the training they needed to meet people’s needs effectively. Whilst most staff told us they felt supported, the registered manager had not provided staff with regular supervision or appraisal. The registered manager did not regularly monitor staff’s performance when they worked with people in their own homes.

People told us they were always asked for their permission before personal care was provided, however their ability to make decisions was not always assessed in line with the Mental Capacity Act, 2005 (MCA). Staff’s understanding of the MCA was limited.

There was not a robust quality assurance process in place. Audits to assess the quality of service provision were not in place and action plans were not developed to ensure improvements were made.

The registered persons had not always notified CQC of significant events that occurred in the service.

Accidents and incidents had been documented at the service, although records lacked detail about actions taken to prevent further occurrences. Risk assessments identified risks for each person, although some needed more detail.

People’s needs had been assessed prior to receiving care so their needs and wishes could be identified and recorded. Some people had detailed and personalised care plans in place but others were more basic and were largely a list of tasks.

There were enough staff to ensure people did not experience missed visits, however some people and their relatives told us visits were sometimes late. People were appreciative of the support they received from their regular care staff, but some people received care from staff they did not know.

Staff had been recruited in a safe way to ensure new members of staff were safe to support people. Staff were supported with a planned induction.

People and relatives said they felt people were being cared for safely. Staff knew what to do if they thought people were at risk or harm or abuse.

Most people told us kind and caring staff supported them and relatives said staff were usually professional in their approach. Staff were mindful of protecting people’s rights to choice, dignity and respect.

People’s needs in relation to the protected characteristics

 

 

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