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Care Services

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Cressington Court Care Home, Cressington, Liverpool.

Cressington Court Care Home in Cressington, Liverpool is a Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia, physical disabilities and treatment of disease, disorder or injury. The last inspection date here was 9th November 2019

Cressington Court Care Home is managed by Lotus Care (Cressington Court) Limited.

Contact Details:

    Address:
      Cressington Court Care Home
      Beechwood Road
      Cressington
      Liverpool
      L19 0QL
      United Kingdom
    Telephone:
      01514943168

Ratings:

For a guide to the ratings, click here.

Safe: Inadequate
Effective: Inadequate
Caring: Inadequate
Responsive: Requires Improvement
Well-Led: Inadequate
Overall: Inadequate

Further Details:

Important Dates:

    Last Inspection 2019-11-09
    Last Published 2019-03-28

Local Authority:

    Liverpool

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

20th February 2019 - During a routine inspection pdf icon

About the service:

Cressington Court Care Home is a care home that was providing personal and nursing care to 44 people at the time of the inspection. It is registered to provide a service to older people who may be living with dementia and/or physical disabilities.

People’s experience of using this service:

People were not always treated with care and compassion and were sometimes left in undignified situations.

The service was not acting in line with the Mental Capacity Act 2005 and the associated Deprivation of Liberty Safeguards. This meant that people were at risk of having their liberty unlawfully restricted and inappropriate decisions could be made on a person’s behalf if they lacked capacity to make the decision for themselves.

Risk assessment and management was poor. Medicines were not always administered safely and in line with best practice and any prescriber instructions. The premises were not kept safe.

Standards of cleanliness were poor and infection prevention and control was not always well-managed.

The service did not have robust and effective processes in place to protect people from abuse or investigate and act on allegations or evidence of abuse.

The service did not ensure staff were sufficiently trained, supervised and appraised in their roles. It also failed to ensure that staff of good character and with suitable competence, skills and experience were employed.

The service did not have robust and effective systems in place to monitor, assess and improve the safety and quality of service being provided. People’s personal information, such as care records, was not stored securely. Contemporaneous records of people’s care were not kept up-to-date. The service failed to notify CQC of incidents which occurred at the service, as required.

You can see more information in the Detailed Findings below.

Rating at last inspection:

This was our first inspection of the service since the provider acquired it in December 2017.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

Following the inspection we arranged to meet with the provider and the local authority to discuss the concerns we identified and seek reassurance as to how the provider would deliver the required improvements.

The overall rating for this registered provider is 'Inadequate'. This means that it has been placed into 'Special Measures' by CQC. The purpose of special measures is to:

• Ensure that providers found to be providing inadequate care significantly improve;

• Provide a framework within which we use our enforcement powers in response to inadequate care and work with, or signpost to, other organisations in the system to ensure improvements are made; and

• Provide a clear timeframe within which providers must improve the quality of care they provide or we will seek to take further action, for example cancel their registration.

Services in special measures will be kept under review and, if we have not taken immediate action to propose to cancel the provider’s registration of the service, will be inspected again within six months. The expectation is that providers found to have been providing inadequate care should have made significant improvements within this timeframe.

If not enough improvement is made within this timeframe so that there is still a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating this service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve.

 

 

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