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Care Services

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CRG Homecare - Wolverhampton, Bath Avenue, Wolverhampton.

CRG Homecare - Wolverhampton in Bath Avenue, Wolverhampton is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 14th November 2019

CRG Homecare - Wolverhampton is managed by Health Care Resourcing Group Limited who are also responsible for 18 other locations

Contact Details:

    Address:
      CRG Homecare - Wolverhampton
      Regent House
      Bath Avenue
      Wolverhampton
      WV1 4EG
      United Kingdom
    Telephone:
      01902810080
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-11-14
    Last Published 2017-04-12

Local Authority:

    Wolverhampton

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

27th February 2017 - During a routine inspection pdf icon

The inspection was announced and took place on 27 and 28 February and 6 March 2017. CRG Homecare Wolverhampton provides personal care to people in their own homes. At the time of our inspection the service was supporting 11 people. This was the services first inspection since they registered with us.

The provider had recently appointed a manager who was in the process of registering as a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The provider had recently appointed a manager who was in the process of registering as a registered manager for the service.

People felt safe when receiving support from staff. People were supported by a sufficient numbers of staff who had been safely recruited. People were supported by staff that had a good understanding of how to recognise and report concerns about people’s safety. People’s risks were understood by staff and staff were able to tell us how they managed these risks. People who were supported by staff to take medicines received them medicines as prescribed by staff that had been trained and assessed as competent.

People were supported by staff that had the skills, knowledge and support to carry provide personal care to them. Staff sought people’s consent before providing care and support. People who were supported by staff to prepare and cook meals were provided with choices, and appropriate support was provided to assist people to eat and drink where required. Staff understood people’s dietary requirements. People were supported to access healthcare professionals if required.

People told us staff were kind and caring and they were encouraged to make day to day decisions about their care and support. Staff respected people’s choices and promoted people’s privacy and dignity and encouraged their independence.

People were supported by a consistent staff team who had a good understanding of people’s needs and preferences. People and their relatives were invited to attend care reviews and provide their input. Staff were kept up to date with people’s changing care needs to ensure they were able to provide effective support. There was a system in place to record and investigate complaints and the provider used complaints as a means of learning and improving the service.

The provider has systems and processes in place to monitor the quality and consistency of the service. There were processes in place to enable people and their relatives to provide feedback on the service. Staff felt supported in their roles, listened to and involved in the development of the service. The provider understood their responsibilities to notify us of certain events such as allegations of abuse and serious injuries and had done so appropriately.

 

 

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