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Cricket Green Medical Practice, Mitcham.

Cricket Green Medical Practice in Mitcham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th March 2016

Cricket Green Medical Practice is managed by Cricket Green Medical Practice.

Contact Details:

    Address:
      Cricket Green Medical Practice
      75-79 Miles Road
      Mitcham
      CR4 3DA
      United Kingdom
    Telephone:
      02086480822
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Outstanding
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-03-17
    Last Published 2016-03-17

Local Authority:

    Merton

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

18th December 2015 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Cricket Green Medical Practice on 18 December 2015.

Overall the practice is rated as good

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised. 

  • Feedback from patients about their care was consistently and strongly positive.

  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet people’s needs. The local multi-disciplinary team attended the practice’s monthly educational meetings in order that patients needs could be discussed. They had a strong relationship with their Patient Participation Group (PPG) and sought their views on all aspects of the running of the practice that impacted patients.

  • The practice implemented suggestions for improvements and made changes to the way it delivered services in response to feedback from patients and from the patient participation group.

  • All staff had been trained as “health champions”, which provided them with insight into difficulties encountered by patients, and enabled them to confidently participate in health promotion initiatives. Positive feedback was received from patients about the improvement to the service they received from reception staff following this training.

  • The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.

  • The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and staff had the opportunity to contribute during an away-day.

  • The practice had received the gold standard Investors in People award in December 2013, which recognised the success of its leadership approach.

We saw several areas of outstanding practice including:

  • In response to feedback about the availability of appointments, the practice had introduced a new system whereby all consultations with adult patients were initially conducted by phone with a GP. During the consultation the GP would either resolve the patient’s issue or arrange for them to be seen in person with an appropriate member of staff. The practice had analysed the impact of the new system and had found that it resulted in a significant increase in appointment availability. Patient feedback about the system was also very positive.

  • All staff, including non-clinical staff, had been trained in health promotion, which enabled them to become involved in initiatives such as promoting COPD screening for smokers. This training also increased the awareness amongst non-clinical staff of difficulties encountered by certain patient groups, and we were told by the Patient Participation Group that they, and the patients they had spoken to about the service, had noticed an improvement in the way that staff interacted with patients since having this training.

  • The practice had introduced a comprehensive appraisal system for all staff (including GPs), which included a 360º feedback exercise.

However, there was one area of practice where the provider should make improvements:

  • The practice should consider having all portable appliances tested by a qualified electrician, and should it decide that this is unnecessary, ensure that it has a comprehensive risk assessment and mitigation plan for this decision.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

20th May 2014 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Cricket Green Medical Practice on 18 December 2015.

Overall the practice is rated as good

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised. 

  • Feedback from patients about their care was consistently and strongly positive.

  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet people’s needs. The local multi-disciplinary team attended the practice’s monthly educational meetings in order that patients needs could be discussed. They had a strong relationship with their Patient Participation Group (PPG) and sought their views on all aspects of the running of the practice that impacted patients.

  • The practice implemented suggestions for improvements and made changes to the way it delivered services in response to feedback from patients and from the patient participation group.

  • All staff had been trained as “health champions”, which provided them with insight into difficulties encountered by patients, and enabled them to confidently participate in health promotion initiatives. Positive feedback was received from patients about the improvement to the service they received from reception staff following this training.

  • The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.

  • The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and staff had the opportunity to contribute during an away-day.

  • The practice had received the gold standard Investors in People award in December 2013, which recognised the success of its leadership approach.

We saw several areas of outstanding practice including:

  • In response to feedback about the availability of appointments, the practice had introduced a new system whereby all consultations with adult patients were initially conducted by phone with a GP. During the consultation the GP would either resolve the patient’s issue or arrange for them to be seen in person with an appropriate member of staff. The practice had analysed the impact of the new system and had found that it resulted in a significant increase in appointment availability. Patient feedback about the system was also very positive.

  • All staff, including non-clinical staff, had been trained in health promotion, which enabled them to become involved in initiatives such as promoting COPD screening for smokers. This training also increased the awareness amongst non-clinical staff of difficulties encountered by certain patient groups, and we were told by the Patient Participation Group that they, and the patients they had spoken to about the service, had noticed an improvement in the way that staff interacted with patients since having this training.

  • The practice had introduced a comprehensive appraisal system for all staff (including GPs), which included a 360º feedback exercise.

However, there was one area of practice where the provider should make improvements:

  • The practice should consider having all portable appliances tested by a qualified electrician, and should it decide that this is unnecessary, ensure that it has a comprehensive risk assessment and mitigation plan for this decision.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

 

 

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