About the service:

Croft Lodge is a residential care home that was providing personal and nursing care to 22 people aged 65 and over at the time of the inspection, it is registered to provide support for 24 people. Croft Lodge is a large adapted domestic property in the seaside town of Teignmouth. It has gardens and sea views from some aspects.

People’s experience of using this service:

• People were not given the option of a bath or shower daily, preferences regarding this area of personal care were not captured. The service acted to remedy this the day after the inspection.

• People were supported by staff who knew how to identify and report any safeguarding concerns. Some risk information was not captured in relation to specific health concerns such as diabetes. The service remedied this the day after the inspection.

• People told us they were content living in Croft Lodge and were supported by staff they knew and liked. There were enough staff to meet people’s needs. Two people said there were some new staff they wanted to get to know more.

• Medicines were managed safely. We gave some feedback on how guidance for ‘as needed’ medicines could be improved and this was actioned promptly.

• People were supported to have choice and control in their lives. Staff asked people for consent and the service was acting within the principles of the MCA.

• People’s needs were assessed but not all care plans had been completed on the electronic care planning system.

• Staff had been through robust recruitment procedures and were supported through supervision and training to effectively meet people’s care needs.

• The manager was open and honest and knew what areas the service needed to improve and had a plan for this. Relatives told us they had seen an improvement in recent months. Staff told us they were listened to and feedback was actioned quickly.

• People were supported to move safely and staff enabled people living with a disability or dementia to navigate their environment with discreet support.

• People enjoyed the food, were given choice, and regularly offered drinks.

Rating at last inspection:

This service has not yet been inspected or rated under the current provider.

Why we inspected:

This was a planned inspection based on our schedule.

Follow up:

We will continue to monitor the service and liaise with the provider and local authority. We will re-inspect the service in line with our inspection schedule, or sooner if we receive information of concern.