About the service:

Croft Manor Residential Home is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Croft Manor is registered to provide accommodation and personal care for up to 28. At the time of the inspection there were 20 people living at the service, most of whom were living with dementia.

What life is like for people using this service:

We identified significant concerns with infection control procedures in the laundry; these posed risks to people and staff.

People’s medicines were generally managed safely; however, the arrangements for managing boxed medicines were not robust.

The quality assurance processes were not robust. They had not identified and addressed the concerns we found during the inspection. Please see the ‘action we have told the provider to take’ section at the end of the report.

Overall, people were happy living at Croft Manor. They told us their needs were met in a personalised way by staff who were competent, kind and caring.

People’s rights and freedoms were upheld. People were empowered to make all their own choices and decisions. They were involved in the development of their personalised care plans that were reviewed regularly.

People felt listened to and knew how to raise concerns. They, and healthcare professionals told us they would recommend the home to others.

The service met the characteristics of Good in three areas and Requires improvement in two areas. For more details, please see the full report which is on the CQC website at: www.cqc.org.uk

Rating at last inspection:

This was the first inspection of the service since it registered with CQC in January 2018. We had not previously rated the service.

Why we inspected:

This was a planned inspection based on our methodology for inspecting newly registered services.