People who spoke with us commented very positively on all aspects of the service, in particular the professionalism of staff and the detailed involvement in decisions about the required treatment. One person told us, "I was very happy, all was explained", and "It was very thorough, a reassuring experience." Another person said, "I was given options and told the treatment costs", "I was treated with dignity and respect." Detailed records were completed in relation to each person's treatment and included evidence of what was discussed and agreed, as well as signed consent forms.

People said they felt confident in the skills and experience of staff. We were told by one person, "I felt that the dentist knew what he was doing", and "I have absolute confidence in them." Staff told us they had access to training and development in order to ensure their skills were updated. They had access to safeguarding training and understood their responsibilities for safeguarding adult's and children.

There were processes in place to monitor infection control practices and arrangements for decontaminating surgical equipment. The service used a range of methods to monitor the quality of its services, including collecting the views of people who used it.