Crondall New Surgery in Crondall, Farnham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th June 2018
Crondall New Surgery is managed by Crondall New Surgery.
Contact Details:
Address:
Crondall New Surgery Redlands Lane Crondall Farnham GU10 5RF United Kingdom
This practice is rated as Good overall. (Previous inspection October 2014 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Crondall New Surgery on 10 April 2018 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
The practice had introduced a children’s version of their friends and family test to capture feedback from this population group.
There were policies and procedures in place for most topics however not all policies had been reviewed recently and the Information Governance policy was not available on the day of the inspection.
Oversight of recording of staff training had been delegated to leaders of each team. Recording was inconsistent depending upon who the allocated lead was.
Complaints were handled satisfactorily however there was not an overview of the learning from the complaints to share with staff.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
Consider ways to improve non-clinical staff awareness around Sepsis.
Review the programme for updating policies and the availability of policies for staff.
Review processes in place for receipt of Medicines and Healthcare products Regulatory Agency alerts and how these are shared with staff.
Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Crondall New Surgery on 15 October 2014.
Overall the practice is rated as good. Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for all population groups.
Our key findings across all the areas we inspected were as follows:
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
However there were areas of practice where the provider needs to make improvements.
Importantly the provider SHOULD:
Review the level of detail recorded in the Controlled Drugs register of who collected the Controlled Drugs.
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