Crown Medical Centre in Bromley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 5th January 2017
Crown Medical Centre is managed by Southborough Lane Surgery.
Contact Details:
Address:
Crown Medical Centre 3 Mackintosh Street Bromley BR2 9GT United Kingdom
Telephone:
0
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-01-05
Last Published
2017-01-05
Local Authority:
Bromley
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Crown Medical Centre on 26 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events; however, an incident had not been recorded as a significant event and there was no significant event policy.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Performance for some clinical indicators related to the Quality and Outcomes Framework were slightly below expected averages.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patient satisfaction was generally in line with most national averages, but was slightly below average for some responses and above average for access to appointments. There were urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review the process for significant event recording to ensure that incidents are appropriately recorded and discussed.
Review the system for exception reporting, in relation to the Quality and Outcomes Framework, to improve outcomes for patients.
Continue to audit and improve patient satisfaction, particularly in relation to telephone access.
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