Crown Medical Centre, Taunton.

Crown Medical Centre in Taunton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 23rd June 2016

Crown Medical Centre is managed by Crown Medical Centre.

Contact Details:

Address: Crown Medical Centre Venture Way Taunton TA2 8QY United Kingdom Telephone: 01823282151 Website: http://www.crownmedicalcentre.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2016-06-23
Last Published		2016-06-23

Local Authority:

Somerset

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th April 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 17 December 2015. During this inspection an overall rating of good was made, with the effective, caring, responsive and well led areas all being rating as good. However, a breach of Regulation 12 of The Health and Social Care Act (Regulated Activities) Act 2014 was found. This related to the safe delivery of services.

The practice required improvement for the provision of safe services to ensure all Patient Group Directions and Patient Specific Directions are appropriately authorised before vaccines were administered to patients. In addition we also recommended the practice should consider improvements in some other areas to improve the safe delivery of services.

After the comprehensive inspection, the practice sent us their action plan and recorded within this what they would do to meet legal requirements in relation to the Regulation 12 breach.

We undertook a desk-based focused inspection on 07 April 2016 to check that the practice had followed their action plan and to confirm that they now met legal requirements. We did not visit the practice.

We found the practice was meeting the regulation that had previously been breached in relation to safe care and treatment. The practice provided evidence to us that Patient Group Directions and Patient Specific Directions were authorised and signed by the authorising clinicians before vaccines were administered to patients.

During our previous inspection we recommended the practice should consider additional improvement and these had been improved as follows:

• The recruitment policy had been reviewed so relevant checks are now carried out and this was now recorded in staff records.
• The contract arrangements with the cleaning contractor had been reviewed and action taken, including increasing cleaning hours and more thorough cleaning.
• The complaint procedure had been amended so all patients received a satisfactory response, to both verbal and written concerns, in line with good practice.
• Governance arrangements had been reviewed and lead roles confirmed to ensure all checks, audits, complaints, significant events, policies and day to day management of the practice were carried out, reviewed and the information from these informed improvements in service quality and staff development.
• The clinical leadership of the nursing team had been reviewed and a GP confirmed to the staff as clinical lead. Their role was to provide support and guidance on clinical issues.

We have amended the rating for this practice to reflect these changes. The practice is now rated as good for the provision of safe services.

This report only covers our findings in relation to these requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Crown Medical Centre on our website at www.cqc.org.uk.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

17th December 2015 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 17 December 2015. During this inspection an overall rating of good was made, with the effective, caring, responsive and well led areas all being rating as good. However, a breach of Regulation 12 of The Health and Social Care Act (Regulated Activities) Act 2014 was found. This related to the safe delivery of services.

The practice required improvement for the provision of safe services to ensure all Patient Group Directions and Patient Specific Directions are appropriately authorised before vaccines were administered to patients. In addition we also recommended the practice should consider improvements in some other areas to improve the safe delivery of services.

After the comprehensive inspection, the practice sent us their action plan and recorded within this what they would do to meet legal requirements in relation to the Regulation 12 breach.

We undertook a desk-based focused inspection on 07 April 2016 to check that the practice had followed their action plan and to confirm that they now met legal requirements. We did not visit the practice.

We found the practice was meeting the regulation that had previously been breached in relation to safe care and treatment. The practice provided evidence to us that Patient Group Directions and Patient Specific Directions were authorised and signed by the authorising clinicians before vaccines were administered to patients.

During our previous inspection we recommended the practice should consider additional improvement and these had been improved as follows:

• The recruitment policy had been reviewed so relevant checks are now carried out and this was now recorded in staff records.
• The contract arrangements with the cleaning contractor had been reviewed and action taken, including increasing cleaning hours and more thorough cleaning.
• The complaint procedure had been amended so all patients received a satisfactory response, to both verbal and written concerns, in line with good practice.
• Governance arrangements had been reviewed and lead roles confirmed to ensure all checks, audits, complaints, significant events, policies and day to day management of the practice were carried out, reviewed and the information from these informed improvements in service quality and staff development.
• The clinical leadership of the nursing team had been reviewed and a GP confirmed to the staff as clinical lead. Their role was to provide support and guidance on clinical issues.

We have amended the rating for this practice to reflect these changes. The practice is now rated as good for the provision of safe services.

This report only covers our findings in relation to these requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Crown Medical Centre on our website at www.cqc.org.uk.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice