Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Crystal Peaks Medical Centre on 13 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
• The practice used innovative methods to improve patient outcomes, working with other local providers to share best practice. For example, the practice is participating in neighbourhood working with local practices.
• Feedback from patients about their care was strongly positive.
• The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs. For example, the practice is a test site and part of a locality pilot for Shared Medical Appointments for patients suffering with hypertension.
• The practice made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example, changes have been made to the telephone and appointment systems to improve access.
• The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand
• The practice had a clear vision which had quality and safety as its top priority.

We saw several areas of outstanding practice including:

• The practice will be delivering as part of a locality pilot Shared Medical Appointments

However there were areas of practice where the provider should make improvements:

• The practice should review its emergency equipment provision.

• Sharps boxes in treatment rooms should be safely re-positioned and ensure that temporary closures in place.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Crystal Peaks Medical Centre on 14 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.