The service was located at Conan Doyle House, 2 Devonshire Place, London. The service undertakes dental imaging services which provide dental cone beam computed tomography (CBCT) scans.

The service had one standalone CBCT scanner and two hybrid scanners which were capable of taking both 2D and 3D images. The service also had an intra oral scanner which enabled the service to produce digital dental impressions.

All staff employed at the unit are employed by CT Dent. The service is open Monday to Friday, 9am to 5pm. The service is not open at weekends. The service operates a flexible online appointment system, dental referrals and walk-in service as well.

During the inspection, we visited the three dental scanning rooms and reception area.

We spoke with four staff including three radiographers and a clerical assistant. We spoke with two patients and reviewed online feedback. During our inspection, we reviewed five electronic records.

There were no special reviews or investigations of the service ongoing by the CQC at any time during the 12 months before this inspection.

The service employed three radiographers, one radiography manager who was the registered manager, and two clerical assistants. The service also operated satellite services at Colchester, Altrincham and Nottingham. These services were managed through the London service.

Track record on safety;

• Zero Never events

• Zero clinical incidents

• No serious injuries

• No incidences of healthcare acquired Meticillin-resistant Staphylococcus aureus (MRSA).

• No incidences of healthcare acquired Meticillin-sensitive staphylococcus aureus (MSSA)

• No incidences of healthcare acquired Clostridium difficile (c.diff)

• No incidences of healthcare acquired E-Coli

Services accredited by a national body:

None

CT Dent London offered dental cone beam computed tomography (CBCT) scans and operates a flexible online appointment system and walk-in service. People told us that they were satisfied with the staff, the service and its premises. They also confirmed that information was provided in order to decide whether they wanted to proceed with their scans. People we spoke with on the day of our inspection told us that their waiting time was reasonable and felt that there were enough staff to complete their scans. People’s comments about the service included, “It’s alright” and “The service is pretty good”.

We found that before people received treatment they were asked for their consent and the provider acted in accordance with their wishes. The treatments were delivered in a way that was intended to ensure people's safety and welfare. The service’s premises were safe and suitable and people were protected from the risk of unsafe or unsuitable equipment.

We also found that there were enough qualified, skilled and experienced staff to meet people’s needs and the provider had an effective system to regularly assess and monitor the quality of service that people received.