Custom Care (Cannock), Block F, Beecroft Court, Beecroft Road, Cannock.Custom Care (Cannock) in Block F, Beecroft Court, Beecroft Road, Cannock is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 10th March 2020 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
4th January 2019 - During a routine inspection
What life is like for people using this service: People were happy with the service they received. However, improvements were needed to ensure medicines were consistently administered as prescribed and risk management plans provided staff with all the information they needed to keep people safe. Quality assurance processes were in place but needed some further development to ensure they were always effective at encouraging improvement. People and staff were encouraged to provide feedback and make suggestions. People were supported by skilled and competent staff who were confident in their roles. People received compassionate support which met their needs from kind and caring staff. People's dignity and privacy were respected and their independence was promoted. People received consistent care that was responsive to their needs. They had regular care staff, at call times they were happy with. The service was responsive to any concerns or comments raised and learned when things had gone wrong. The registered manager was open and committed to making improvements. The service didn’t meet the characteristics of Good in all areas because improvements were required to medicines management, risk assessment and quality assurance processes. More information is in the full report Rating at last inspection: This was the first inspection since the location registered with us on 5 December 2017. About the service: Custom Care (Cannock) is a domiciliary care agency that was providing personal care to 146 people at the time of the inspection. Why we inspected: This was a routine, scheduled inspection. Follow up: We will continue to monitor the service and inspect again within 12 months.
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