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Care Services

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Cygnet Bostall House, Knee Hill, London.

Cygnet Bostall House in Knee Hill, London is a Hospitals - Mental health/capacity, Long-term condition and Rehabilitation (illness/injury) specialising in the provision of services relating to assessment or medical treatment for persons detained under the 1983 act, caring for adults under 65 yrs, caring for people whose rights are restricted under the mental health act, eating disorders, learning disabilities, mental health conditions, sensory impairments and treatment of disease, disorder or injury. The last inspection date here was 4th March 2020

Cygnet Bostall House is managed by Cygnet (OE) Limited who are also responsible for 20 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-03-04
    Last Published 2017-07-24

Local Authority:

    Greenwich

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st January 1970 - During a routine inspection pdf icon

We rated Bostall House as good because:

  • Patients and families were involved in their care and gave positive feedback about the service. Patients could give feedback to staff about their care in regular meetings and via their patient representative.

  • Patients said that the food was of good quality.

  • The service provided a wide range of activities that staff developed based on patients’ skills and interests. Staff supported patients to engage in activities in the community, such as part time jobs and using public transport.

  • Staff carried out detailed assessments of patients on admission, including assessment of risks and physical health needs. Staff reviewed risks and patient needs regularly and had clear risk management plans in place.

  • The service managed medicines appropriately and staff carried out clinical audits regularly to monitor and improve clinical practice.

  • Staff ensured patients received six month reviews in accordance with the Transforming Care Programme, which is a national programme that aims to enable more people with a learning disability to live in the community.

  • Staff morale was high and staff said that they felt supported. There were effective governance structures in place for senior staff to monitor the running of the service.

However:

  • Staff did not always complete incident forms in full when staff used physical restraint.

  • Staff had not included en-suite bathroom taps as a potential ligature risk in their ligature risk assessment and management plan.

 

 

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