What life is like for people using this service:

People received a service which was personalised and met their needs. They told us the service enabled them to remain as independent as possible and to live in their own homes.

People were cared for by a consistent team of staff who were skilled and competent in providing care and support. Staff and the registered manager showed a genuine interest and passion to deliver personalised care based on people's likes, wishes and preferences.

Support was planned and delivered in a structured way to ensure people's safety and wellbeing. Staff had access to up to date information about how to support people and communication with health and social care professionals was effective in ensuring people received joined up care.

Systems were in place to audit the quality and delivery of care to people. The service was well led by an experienced and established management team.

More information is in the detailed findings below.

This was the service's first inspection.

About the service: DAC Essex is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection, 94 people were using the service.

Why we inspected: This was a comprehensive inspection as the service had not been rated before. The overall rating is Good.

Follow up: We will continue to monitor the service through the information we receive.

Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work there.