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Daisy Nook House, Ashton Under Lyne.

Daisy Nook House in Ashton Under Lyne is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia, mental health conditions and physical disabilities. The last inspection date here was 3rd July 2019

Daisy Nook House is managed by Meridian Healthcare Limited who are also responsible for 30 other locations

Contact Details:

    Address:
      Daisy Nook House
      Bamburgh Drive
      Ashton Under Lyne
      OL7 9SX
      United Kingdom
    Telephone:
      01613431033

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-07-03
    Last Published 2016-12-07

Local Authority:

    Tameside

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

24th October 2016 - During a routine inspection pdf icon

The inspection took place on 24 October and was unannounced. This meant the provider did not know we were coming. Daisy Nook House was last inspected in June 2013. The service met all the regulations we inspected against at that time.

Daisy Nook House is a care home with accommodation for up to 40 people who require personal care, some of who are living with dementia. The service had three communal lounge/dining areas which contained a small kitchen so staff could access hot and cold drinks at any time for people. Each lounge area consisted of comfortable seating, occasional tables, TV and radio.

‘A registered is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Staff had been safely recruited with relevant checks completed prior to them starting work. Staff were provided with training to enable them to care effectively for the people they supported. Staff told us they felt supported by the registered manager and found them to be open and approachable.

The registered manager kept a log of all accidents, incidents and safeguarding concerns and audited these for patterns and themes.

Staff had an understanding of how to recognise and report any concerns or allegations of abuse and described what action they would take.

Risks to people had been managed safely. Records demonstrated when risk had been identified, action had been taken to reduce them wherever possible.

We found policies and procedures were in place to manage people’s medicines safely. Medicines were administered by trained staff who had their competency to do so checked regularly.

The registered manager and staff understood their role in relation to the Mental Capacity Act 2005 (MCA) and how the Deprivation of Liberty Safeguards (DoLS) should be put into practice. These safeguards protect the rights of people by ensuring, if there are any restrictions to their freedom and liberty, these have been authorised by the local authority as being required to protect them from harm.

There were sufficient staff on duty with the necessary skills and experience to support the people using the service. Training was up to date with staff completing some training electronically. Staff received regular supervision and had an annual appraisal.

Relatives and people felt staff were caring. Staff treated people with respect and dignity and promoted people’s independence wherever possible, offering choices and options.

People were provided with a varied and nutritious menu. Staff supported people to eat and drink if required. They ensured people at potential risk of undernutrition received adequate nutrition and hydration.

The provider had information about advocacy services available for people and their relatives.

Care plans were personalised enabling people to receive care and support that was responsive to their individual needs. People were provided with access to health care appropriate to their needs.

The registered provider had a process in place to obtain the views of people and their families by using a survey. The registered manager also held regular meetings for people and their families to attend to express their views, raise issues or concerns as well as providing information.

The registered provider had a system in place to monitor the quality and effectiveness of the service provided to people and their families in order to drive improvement.

The registered manager submitted statutory notifications to CQC when necessary. People’s personal information was kept safely and securely in line with Data Protection Act.

The registered provider had a business continuity plan in place to ensure staff had guidance and contact numbers in case of an emergency. People had an up to date personal emergency eva

7th June 2013 - During a routine inspection pdf icon

People living at Daisy Nook House expressed satisfaction about the care and support they received from staff.Comments from people were positive and included the following:

"I really enjoy myself here and I couldn't be anywhere better. The staff are so helpful. They do most things for me, but they do it in a way that suits me."

"I feel in control. If I don't like something the staff will listen to me."

Relatives we spoke with told us that they were very happy with the service and that they felt confident in the way the staff team provided care and support. All the relatives we spoke with told us that they thought staff had a good knowledge and understanding of the people they worked with.

We saw that there were good systems in place to promote the involvement of people living in the home. This was done by one to one consultation or relatives and residents meetings.

24th September 2012 - During a routine inspection pdf icon

As part as part of this review of compliance we asked relatives to comment on the management of the service. We also asked LINKs* and healthcare professionals who regularly supported people who used the service for their views. LINKs had no up-to-date information for this compliance review.

An expert by experience accompanied us on this visit. An expert by experience has personal experience of using or caring for someone who uses a health, mental health and/or social care service. They made observations and spoke with the manager and staff. The expert by experience found that overall the home had a relaxed approach towards engagement with the people who used the service and that people lived in a safe and homely environment. The expert by experience reported that Daisy Nook “is a good home with good staff and support from the parent company, with room for improvement as the new manager gains more experience.”

Some of the people living in the home suffered with varying degrees of dementia, which limited the number of people we could speak with in order to obtain their views about the service. However, during the visit we noticed that staff attended to people’s care needs promptly and people seemed comfortable and at ease in their company. The people we did speak with said they were happy with the care provided and had no concerns to raise. Their comments included:

“The staff are lovely.”

“The staff are very good” and “If you want to join in with the activities, they are there for you”.

“You can have a laugh with all of the staff.”

“I am very happy here. After having lost my brother and sister and then falling down the stairs, I came here. I feel very safe here and the staff are friendly and caring.”

Relatives of the people who used the service said they had never seen any signs of abuse or neglect. They said the staff were very kind and their relatives were well looked after. Their comments included :

“The staff are very good. They always treat my husband with respect.”

One person we spoke with commented on how compassionate the staff were and told us staff were “extremely patient with all the people”.

“Staff attitudes are much improved which I put down to the new manager.”

Healthcare professionals were happy with the service provided to the people they support. They said staff were aware of people’s care needs and acted promptly on their guidance and instructions. They commented on the improvements made to the service since the appointment of the new manager and considered the home was well managed.

*LINKs are networks of individuals and organisations that have an interest in improving health and social care services. They are independent of the Council, NHS and other service providers. LINKs aim to involve local people in the planning and delivery of services.

 

 

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