Dale Road Dental Clinic, Shirley, Southampton.Dale Road Dental Clinic in Shirley, Southampton is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th April 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
3rd January 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 1 March 2016 to ask the practice the following key questions;
Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Dale Road Dental Care is a dental practice providing mainly NHS and some private treatment for both adults and children.
The practice is situated in a converted domestic dwelling situated west of Southampton City. The practice has three dental treatment rooms and a separate decontamination room used for cleaning, sterilising and packing dental instruments. The practice is based on the ground and first floor enabling level access throughout the ground floor.
The practice employs two dentists, one hygienist, three dental nurses, of which two are trainee dental nurses, two receptionists and a practice manager. The practice’s opening hours are 8am to 1pm and 2pm to 5pm from Monday to Friday. There are arrangements in place to ensure patients receive urgent medical assistance when the practice is closed. This is provided by an out-of-hours service.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Before the inspection we sent Care Quality Commission comment cards to the practice for patients to complete in order to tell us about their experience of the practice. We received feedback from six patients and an additional 13 patients on the day of our visit. All of these provided a positive view of the services the practice provides. Patients commented on the high quality of care provided by the dentists, the friendly nature of all staff and the cleanliness of the practice.
Our inspection was carried out by a lead inspector and a dental specialist adviser.
Our key findings were:
There were areas where the provider could make improvements and should:
25th June 2013 - During a routine inspection
We spoke with three people who told us they were pleased with the service offered. One told us they had their treatment explained and had been told to make an appointment when they were ready. Another had completed forms the previous day and had booked an appointment for a time which suited them. One person was seen at short notice, as they had attended the surgery on the wrong day. One person told us they kept "coming back" and that there was a "friendly face" at reception. We found that people were given information about their treatment plans and associated costs. Written consent was sought before people started their treatment. The staff ensured that infection control procedures were followed and we saw that the practice was clean. An effective and robust auditing system was in place which ensured the quality of the service.
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