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Danecroft, Wilstead, Bedford.

Danecroft in Wilstead, Bedford is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, dementia and physical disabilities. The last inspection date here was 1st November 2019

Danecroft is managed by St Andrews Care Homes Ltd who are also responsible for 1 other location

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-11-01
    Last Published 2017-03-03

Local Authority:

    Bedford

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

11th January 2017 - During a routine inspection pdf icon

Danecroft is a residential care home for 33 older people. Some people may be living with dementia. At the time of our inspection there were 30 people using the service.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People using the service felt safe. Staff had received training to enable them to recognise signs and symptoms of abuse and felt confident in how to report them.

People had risk assessments in place to enable them to be as independent as they could be in a safe manner. Staff knew how to manage risks to promote people’s safety, and balanced these against people’s rights to take risks and remain independent.

There were sufficient staff, with the correct skill mix, on duty to support people with their needs. Effective recruitment processes were in place and followed by the service. Staff were not offered employment until satisfactory checks had been completed. Staff received an induction process and on-going training. They had attended a variety of training to ensure they were able to provide care based on current practice when supporting people. They were supported with regular supervisions.

Medicines were managed safely. The processes in place ensured that the administration and handling of medicines was suitable for the people who used the service.

People were supported to make decisions about all aspects of their life; this was underpinned by the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff were knowledgeable of this guidance and correct processes were in place to protect people. Staff gained consent before supporting people.

People were able to make choices about the food and drink they had, and staff gave support when required to enable people to access a balanced diet. There was access to drinks and snacks throughout the day.

People were supported to access a variety of health professional when required, including opticians and doctors, to make sure they received continuing healthcare to meet their needs.

Staff provided care and support in a caring and meaningful way. They knew the people who used the service well. People and relatives, where appropriate, were involved in the planning of their care and support.

People’s privacy and dignity was maintained at all times.

People were supported to follow their interests and join in activities.

People knew how to complain. There was a complaints procedure in place and accessible to all. Complaint had been responded to appropriately.

Quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Further information is in the detailed findings below

15th December 2014 - During a routine inspection pdf icon

The inspection took place 15 December 2014 and it was unannounced.

Danecroft is a residential care home which accommodates up to 33 older people. On the day of our visit there were 30 people using the service.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at the service. It was evident from talking with staff that they were aware of what they considered to be abuse and how to report this.

Staff knew how to use risk assessments to keep people safe alongside supporting them to be as independent as possible.

There were sufficient staff, with the correct skill mix, on duty to support people with their needs.

Recruitment processes were robust. New staff had undertaken the providers induction programme and training to allow them to support people confidently.

Medicines were stored, administered and handled safely.

Staff were knowledgeable about the needs of individual people they supported. People were supported to make choices around their care and daily lives.

Staff had attended a variety of training to ensure they were able to provide care based on current practice when assisting people.

Staff always gained consent before supporting people.

There were policies and procedures in place in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. Staff knew how to use them to protect people who were unable to make decisions for themselves.

People were able to make choices about the food and drink they had, and staff gave support when required. Catering staff knew who required a special diet and this was taken into account.

People had access to a variety of health care professionals if required to make sure they received on-going treatment and care.

People were treated with kindness and compassion by the staff, and spending time with them on activities of their choice.

People and their relatives were involved in making decisions and planning their care, and their views were listened to and acted upon.

Staff to treated people with dignity and respect.

There was a complaints procedure in place which had been used effectively.

People were complimentary about the registered manager and staff. It was obvious from our observations that staff, people who used the service and the registered manager had good relationships. The provider was available and visited the service often.

We saw that effective quality monitoring systems were in place. A variety of audits were carried out and used to drive improvements.

16th April 2013 - During a routine inspection pdf icon

We spoke with two people of the 33 people living at the service, four relatives and seven staff. People were very please with the care they received. People told us that they felt respected and that staff were "....marvellous." Another said they found the staff "...excellent." People told us that they were able to make choices about how they spent their day and they didn't do things they didn't want to.

The provision of meals and mealtimes was flexible and steps were taken to ensure that people had the meal of their choice. We saw that people's nutritional needs were assessed and the necessary steps taken to provide fortified and nutritious food.

There was a safe medication system which was administered by staff who were trained to do so.

We found that the staff team were trained to care for older people and had received training on dementia care. We observed that staff approached people respectfully and encouraged a lively atmosphere. We observed activities such as people playing chair based basketball which was extremely popular. Each person's efforts were valued and the activity was positive and inclusive of all. Staff told us they felt supported working at the home by the management team and enjoyed working to support the people that lived there.

There was a robust system in place to manage complaints. People we spoke with said they knew how to complain and were confident any concerns would be dealt with. No complaints had been made in the last year.

18th April 2012 - During a routine inspection pdf icon

We used a number of different methods to help us understand the experience of people using the service, because the people using the service had complex needs which meant that they were not all able to tell us their experiences.

We observed staff supporting people in a way which promoted their dignity, particularly at times when people were supported with their mobility or to have their meals. We also heard staff supporting people in a kind and respectful manner. Staff explained to people what they were going to do prior to providing support.

During our observations we noted that the level of interactions that staff had with people was variable. People who demanded attention through calling out to staff, or through their behaviour, received a higher level of interaction from staff. Those people who were passive received a much lower level of interaction.

However, we also observed some very positive communication and interaction between staff and people living in the home. We saw that staff used reassurance and diversion techniques to support people who were becoming anxious or distressed. We also noted that the catering, domestic and maintenance staff spent time talking to people in a positive way.

One person did speak with us about their experiences and said that they liked the fact that their family could visit at any time. They also said, “Its lovely here, I like it”.

 

 

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