We spoke with six adults using the service (patients) in the surgery, all the members of staff including the dentist who was also the registered manager.

All the patients felt staff treated them in a pleasant and respectful manner, and were good at making them feel comfortable and at ease. One person said, "They are always very pleasant and friendly". Another said, "They are friendly but always respectful".

Patients felt they were given enough information about their treatment options, and the fees, which enabled them to make choices about what option was best. They said the dentist discussed these things properly with them and they had been able to agree to the treatment undertaken. One person said, "She (the dentist) is very good at explaining things".

Patients told us they were very satisfied with their dental care and treatment. One said, "Dawn's a brilliant dentist and very thorough" and "Dawn is very efficient". Another said, "I'm absolutely satisfied, very much so". People confirmed they never felt rushed when having treatment, and that they could see the dentist at short notice if need be. They also said they felt safe with the dentist and that 'she really cares'.

Patients thought the facilities and the premises were clean and hygienic. They had also seen staff undertaking correct hygiene procedures such as hand washing and wearing gloves and masks.

Staff told us they had good opportunities for on-going training and that they felt well supported.