Dean Cross Surgery, Plymstock, Plymouth.

Dean Cross Surgery in Plymstock, Plymouth is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 15th December 2017

Dean Cross Surgery is managed by Dean Cross Surgery.

Contact Details:

Address: Dean Cross Surgery 21 Radford Park Road Plymstock Plymouth PL9 9DL United Kingdom Telephone: 01752404743 Website: http://www.deanxsurgery.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-12-15
Last Published		2017-12-15

Local Authority:

Plymouth

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th November 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 20 May 2015 – rated as Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Dean Cross Surgery on 7 November 2017 as part of our inspection programme.

At this inspection we found:

• The practice had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care at the right time.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are;

• The practice should look ways to improve outcomes for patients with diabetes.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

1st January 1970 - During a routine inspection

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 20 May 2015 – rated as Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Dean Cross Surgery on 7 November 2017 as part of our inspection programme.

At this inspection we found:

• The practice had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care at the right time.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are;

• The practice should look ways to improve outcomes for patients with diabetes.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice