We found there were arrangements in place for obtaining and acting in accordance with people’s consent to care and treatment. People told us treatment options were discussed with them and their consent was obtained before treatment was carried out. For example one patient told us, “All consent was received before my treatment.” Consent to treatment was clearly recorded.

We asked five people for their views about the treatment they received. People said they were treated with courtesy and respect and dental staff were able to put them at their ease. One comment we heard was, “This service is very good. I am always treat with dignity and respect and all staff carry out their duties with the highest availability of care.” Discussion with staff and records confirmed good self-care and health promotion advice was offered.

Arrangements were in place to deal with medical emergencies.

The provider had taken reasonable steps to protect people from harm. Staff were trained on how to recognise and report abuse and they were given guidance to follow by the care provider.

The provider ensured staff were safely recruited and regularly checked the quality of their service to ensure continual improvement. This included seeking the views of people using the service. We were told by a patient, “Very friendly staff.”