Patients told us their dental needs were being met. Patients said they were able to make informed choices about their treatment and their privacy and dignity was always respected. One patient said, “I had an x-ray and a mouth assessment. The dentist explained what was wrong and the treatment I needed and the costs of the treatment”.

We found that treatment was planned and delivered in ways that were intended to ensure people’s safety and welfare. Medical histories and individual treatment plans were in place. Staff knew how to deal with foreseeable emergencies. One patient said, “My dentist is very good. I’m very nervous with dentists and needles but he has a nice manner and he reassures me and talks to me all the way through the treatment”.

People who used the service were protected from the risk of abuse. The provider had taken reasonable steps to identify the possibility of abuse and had systems for reporting concerns to the relevant agencies.

The practice employed staff who were appropriately qualified to provide a safe and effective service. We found that that suitable recruitment process were used. Patients were very complimentary about the staff team. One patient said, “This is the best dentist I’ve been to, I would definitely recommend it”.

Patients and staff were asked for their views about the service and they were acted on. The provider had an effective system to regularly assess and monitor the quality of service that patients received.