This unannounced inspection took place on 18 and 19 May 2017. Delight Supported Living provides personal care and support to people living in their own homes. The agency covers a wide range of dependency needs including older people with a physical or learning disability and older people living with dementia or mental health problems. The agency's office is located close to Morecambe town centre. At the time of the inspection visit, Delight Supported Living Ltd was providing support to 94 people and employed 30 staff.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of the service at this location. The registered provider had moved offices since our last inspection visit. They told us they had moved to allow them to grow and expand. At this inspection we found all fundamental standards had been met.

People spoke extremely positively about the quality of service provision on offer. Staff were described as caring and kind. People valued the relationships they had developed with their staff team. They told us staffing levels met their personal needs and praised the continuity of staffing provided by the service.

Arrangements were in place to protect people from risk of abuse. People told us they felt safe and secure when being supported by Delight Supported Living Ltd. Staff had knowledge of safeguarding procedures and were aware of their responsibilities for reporting any concerns. We saw evidence action was taken when safeguarding concerns were raised.

Although the registered manager took action following safeguarding concerns being raised we found that statutory notifications to the Commission in relation to safeguarding incidents were not always submitted in a timely manner. We have made a recommendation about this.

Staff told us that Delight Supported Living Ltd was a good place to work. They praised the management and the way in which the service was run. They told us communication was good and described the managers as caring and approachable.

The registered manager had an active presence in the office and oversaw the running of the service. They did not however have any formal auditing systems in place to show they had checked the quality of work and the safety of the service. We have made a recommendation about this.

Staff were positive about ways in which the service was managed. Staff spoke highly about levels of training on offer and support from management. Staff described the working culture as positive.

Recruitment procedures were in place to ensure checks were made on staff prior to them starting work. This allowed the service to check people’s suitability for working with vulnerable people.

Suitable arrangements were in place for managing and administering medicines for people who required support with this.

Care plans were in place for people who used the service. Care plans covered support needs and personal wishes. Plans were reviewed and updated at regular intervals and information was sought from appropriate professionals as and when required. The service had systems in place to monitor and manage risks.

People told us that staff were appropriately trained to carry out their role. Staff praised the training on offer. They told us it enabled them to carry out their tasks proficiently.

Strategies were in place to promote healthy eating where appropriate and good practice guidelines had been referred to when people needed support with eating and drinking.