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Care Services

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Dementia Care, Darrell Street, Brunswick Village, Newcastle Upon Tyne.

Dementia Care in Darrell Street, Brunswick Village, Newcastle Upon Tyne is a Homecare agencies and Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 13th February 2018

Dementia Care is managed by Dementia Matters.

Contact Details:

    Address:
      Dementia Care
      The Bradbury Centre
      Darrell Street
      Brunswick Village
      Newcastle Upon Tyne
      NE13 7DS
      United Kingdom
    Telephone:
      01912171323
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Outstanding
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-02-13
    Last Published 2018-02-13

Local Authority:

    Newcastle upon Tyne

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th July 2017 - During a routine inspection pdf icon

This inspection took place on 12 and 14 July 2017. Following the inspection visited we requested additional information from the provider, this inspection activity concluded on 12 October 2017. The provider was given 48 hours notice because the location provides small supported living services and we needed to be sure that someone would be in when we called. We last inspected the service in July 2015, when we rated the service as 'Good'.

At this inspection we found the service remained ‘Good’.

Dementia Care provides a range of services for people living with dementia and other degenerative neurological disorders in the Newcastle area. These include domiciliary care services, a respite unit, and small independent supported living homes.

At the time of this inspection, three registered managers were in place. However shortly after the inspection visit the provider advised us that due to a restructure this was would to be reduced to one. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider showed a strong commitment to sourcing in-depth, high quality, varied staff training to equip staff with the skills and understanding to meet the wide range of needs of people with dementia. Training was delivered using in-depth and innovative methods. Staff described facilitated workshops which incorporated reflection and consideration of real life practical examples. Staff were animated when describing a virtual dementia tour which let them experience how sensory disturbances might make people with dementia feel and respond to situations. Staff received good induction and on-going training in all relevant areas. Any training needed to meet the individual needs of people using the service was identified and carried out promptly.

Staff received a programme of planned, varied and competence based formal support. Staff spoke highly of the support by the Dementia Care management team. They told us they took pride in their work and felt valued and respected.

Mealtimes were an enjoyable social experience for people in the supported living and respite service. People were given choices; kitchens were integrated into dining spaces so food was prepared in front of people and therefore see and smell it whilst it was being cooked. People’s nutritional needs were fully understood and met.

The environments were designed to be 'dementia friendly' and we could see further improvements were continuously being researched and introduced into the service. Within the respite service an innovative interactive projector was used designed to stimulate movement and social engagement. Staff told us it was very popular.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Applications had been made for Deprivation of Liberty Safeguards (DoLS), where it was considered that people would be unable to keep themselves safe if they were to leave the service unaccompanied.

People using the service and their relatives said they felt safe and protected by staff. Staff had a good understanding of the safeguarding process. Risk assessments showed a positive response to risk taking where it enriched people's lives. People were supported to be independent and any risks were assessed with mitigating actions identified to ensure people's care was delivered as safely as possible. Medicines were well managed, with processes in place so people received their medicines as prescribed.

There were enough staff to operate the service safely and to meet people's needs. Staff recruitment systems remained thorough, and protected people from the

14th May 2012 - During a routine inspection pdf icon

During this inspection we visited three people who use the service and had contact with five relatives. They told us they received care and support that met their needs and ensured their safety. Each person praised their regular support workers and the quality of the service, though some people said they would like greater continuity of workers.

People’s comments included, “Workers are always cheerful and kind”; “The care is marvellous”; “I really can’t fault the service we receive“; and, “I can do nothing but praise DCP [Dementia Care Partnership] and their staff and feel the recent changes which have occurred have benefited not just myself but my mother as well. DCP has become a lifeline to me”.

1st January 1970 - During a routine inspection pdf icon

This inspection took place on 4, 5, 26 March and 21 May 2015, and was unannounced.

We last inspected this service on 5 June 2013 when we found no breaches of the regulations.

Dementia Care provides a range of services for people living with dementia and other degenerative neurological disorders in the Newcastle area. These include domiciliary care services, a five-bed respite unit, and small independent supported living homes.

The service has a separate registered manager for each of its regulated activities, which are ‘Accommodation for persons who require nursing or personal care’ and ‘Personal care’. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service and their relatives said they felt safe and protected by the workers providing their care and support. Risks to people were carefully assessed and appropriate actions were taken to minimise potential harm. Systems were in place to monitor environmental health and safety issues, and there were regular audits to promote good standards of hygiene.

Staff members were fully aware of their responsibilities to keep people safe and showed a genuine commitment to protecting people from any abuse. Appropriate systems were in place to report any safeguarding incidents. Accidents and other significant incidents were closely monitored and actions were taken to minimise the risk of further accidents.

Staff were trained and monitored to ensure people were supported to take their medicines safely.

There were sufficient staff to keep people safe from harm, and to identify and report any safety issues. Staff recruitment systems were thorough, and protected people from the risks of unsuitable workers being employed.

People told us they felt the staff team had the skills and experience needed to meet their needs effectively. There was a strong commitment to staff training. Staff received good induction and ongoing training in all relevant areas. Any training needed to meet the individual needs of people using the service was identified and carried out promptly.

Staff were given good support to carry out their roles and responsibilities, and were given regular supervision and performance appraisal by the management team. Staff told us they took pride in their work and felt valued and respected.

The service protected the rights of people who lacked the mental capacity to make significant decisions about their lives. Any decisions made about such issues were taken in their ‘best interests’. Decisions were taken in conjunction with the person, their families and involved professionals and followed a careful assessment of the person’s capacity.

CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS). DoLS are part of the Mental Capacity Act 2005. These safeguards aim to make sure people are looked after in a way that does not inappropriately restrict their freedom. We saw the provider had submitted appropriate applications to the local authority for authorisation to place restrictions on certain people’s movement, in their best interests to protect them from harm.

People were routinely asked for their consent before any staff carried out tasks for them. They told us staff respected any decision by them to refuse such interventions. People were also asked to give written consent to significant areas of the care, such as having their medicines administered.

Care was taken to make sure people’s nutritional needs were fully understood and met.

People told us they were very well cared for, and they were always treated with respect and courtesy. Relatives we asked confirmed this. They said their privacy and dignity were respected at all times, and they were consulted about their care and given the necessary information to make decisions. We observed staff members were pleasant, sensitive and caring in all their approaches and interactions with people. People were encouraged and supported to be as independent as possible. We noted staff had been trained in equality and diversity issues and saw no evidence of any discriminatory practices.

People and their families were fully involved in the assessment of their needs, and their wishes and preferences about their care were sought and recorded. Detailed, person-centred care plans were drawn up to meet those needs and preferences.

Systems were in place for responding to complaints and other matters of concern, but people told us they never had anything to complain about, and felt they could resolve any issues informally. The provider’s representatives and staff all demonstrated a clear and genuine commitment to listening and responding sensitively to any issues that arose. They used such feedback to improve the service.

The registered managers and all levels of the management team displayed clear and appropriate values and provided strong leadership to their staff. Staff members told us they knew what was expected of them, and were given the support, encouragement and training they needed to meet people’s needs in a timely and caring way. Staff at all levels showed, by their words and actions, an impressive drive to provide a dynamic, pro-active and continually developing service that was clearly focussed on enhancing the lives of the individuals receiving services. The service was open and responsive to feedback and new ideas, and had robust systems in place for monitoring its progress in meeting its goals.

 

 

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