We found that people were respected through private consultations in which all treatment options were given so that they could make an informed decision and full consent. The provider tailor made the treatment plan around the persons decision.

The provider had a full safeguarding policy however staff had not been fully trained and were not aware of all the issues relating to safeguarding vulnerable adults.

The environment was clean and tidy with a full range of cleaning audits to ensure people were not at risk from cross infection.

All staff that were recruited had all appropriate checks carried out before employment commenced to ensure that they were suitable for the job role. There is an ongoing training programme.

Feedback was given to the provider by people through customer surveys. Comments included in the survey were that they were "very happy," and that they would "recommend the practice." All comments were assessed in monthly team meetings.

All records are kept up to date and stored securely.