We spoke with four patients attending the practice and three parents of children having check-ups. We observed five patients with consent during their consultation or treatment. We also spoke with three nurses and the dentist to help us assess compliance.

Patients gave informed consent to their treatment. They were advised of the advantages and disadvantages of possible treatments. One patient said, "They send me a quote through for the treatment. I have never been surprised by the fees at the end of my treatment."

Treatment was planned and delivered in a way which meant the patients' needs were met and their health and wellbeing was promoted. One patient told us, "I have been a patient here all my life and I bring my children here too. I am very happy with the care and treatment we all receive."

Patients, visitors and staff were protected from the risks of acquiring infections as good hygiene practices were followed at the dental surgery. Patients commented, "All areas are clean and tidy."

Staff were supported to provide care and treatment to an appropriate standard. A patient said, "If I have any questions I can ring the dentist or the nurses, they always answer my queries. They are approachable, very kind and competent."

Patients had confidence that complaints would be responded to appropriately.