We spoke with seven patients and seven members of staff. We reviewed five care records, and also saw information relating to seven members of staff.

The patients we spoke with told us that their treatment had been discussed and that they were able to make an informed decision about their treatment. One patient told us: “There is a discussion about the choices and options available, and then I sign the consent. I am always aware of my treatment plan. There are no surprises about the costs.”

All of the patients we spoke with had high regard about the quality of care and kindness displayed by the staff. One patient told us: “[The dentist] takes care of us. I’m happy, everything is fine to me.” Another person told us: “I have peace of mind having known the dentist and staff for a number of years.”

Staff were observed wearing uniforms and other appropriate personal protective equipment. None of the patients we spoke with had any concerns about the cleanliness of the practice.

We saw that all dental treatment was provided by a qualified dentist and the dental nurses who were registered with the General Dental Council (GDC), the professional regulator of dental practitioners.

We also saw that a range of audits, risk assessments and checks were carried out to ensure systems and practices were working effectively.