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Dental Care Plus Bristol, Woodlands, Bradley Stoke, Bristol.

Dental Care Plus Bristol in Woodlands, Bradley Stoke, Bristol is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th November 2018

Dental Care Plus Bristol is managed by A4 Health Group Limited who are also responsible for 5 other locations

Contact Details:

    Address:
      Dental Care Plus Bristol
      Wychgate House
      Woodlands
      Bradley Stoke
      Bristol
      BS32 4JT
      United Kingdom
    Telephone:
      01454270530
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2018-11-27
    Last Published 2018-11-27

Local Authority:

    South Gloucestershire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st November 2018 - During a routine inspection pdf icon

We carried out this announced inspection on 1 November 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Dental Care Plus is in Bradley Stoke on the outskirts of Bristol and provides wholly private implant treatment to adults.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including one for blue badge holders, are available near the practice.

The dental team includes one dentist, one dental nurse, one dental hygiene therapist, one receptionist and a practice manager. The practice has one treatment room.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Dental Care Plus Bristol is the practice manager.

On the day of inspection, we collected 11 CQC comment cards filled in by patients.

During the inspection we spoke with the dentist, the dental nurse, the receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

  • Monday – Friday 09.00am – 5.00pm.
  • Closed at weekends

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff were providing preventive care and supporting patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Review the fire safety risk assessment regarding access to the compressor, and ensure any actions required are completed and ongoing fire safety management is effective.
  • Review the practice responsibilities to consider the needs of patients with disabilities and to comply with the requirements of the Equality Act 2010 taking regard to the need for an accessible toilet.   

 

 

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