The practice had a website which featured details about their location, their staff, the treatments available and the costs of treatment. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We spoke with people using the service who told us that the dentists explained "everything" to them and that their advice was "very good". They said that the dentists talked through their options and that information on fees was clear.

Before people received any treatment they were required to complete a medical history questionnaire which asked appropriate questions about medical conditions, any medications people were taking and any allergies that people may have. People we spoke with described the service as "the best", "exceptional" and said that the "quality of care is very high". There were arrangements in place to deal with foreseeable emergencies.

On the day of the inspection the practice was clean and tidy. People we spoke with described the practice as "very clean".

Staff undertook annual training in appropriate mandatory topics such as Basic Life Support and safeguarding vulnerable adults and children. They received annual appraisals where their performance was discussed and development plans for the year were put in place.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.