We spoke with five patients following our visit over the telephone. All of the patients we spoke with were complimentary about the care that they received at Dental Healthcare Practice. Patients told us that they were involved in decisions that were made about their care. They said that they understood the choices available to them because the dentist at the practice took time to explain treatments to them.

One patient said, "The dentist is excellent, all of the staff are. I have been coming here for years. I don’t have a bad thing to say about them". Another patient said, "They spend time with you, you never feel rushed. I always ask lots of questions as I like to understand what they are doing. They are always happy to answer them for me".

We found that the practice provided clear information for patients to make informed choices

about their care. We found that the practice had clear procedures to ensure that patient's

safety and welfare were protected.

We found that the practice took infection control seriously. We also found that staff had been trained to identify signs of abuse and understood the procedures to follow where they suspected abuse may have occurred.

We found that the practice had procedures in place to monitor and ensure that the quality of the service that patients were receiving was of a good standard.