We spoke with four patients who had received treatment at the practice on the day of our inspection. All the patients we spoke with were complimentary about the dental treatment they had received. One patient said “I have been coming here for many years and have told him he can’t retire. I would not like to have to see another dentist.” Another patient told us both they and their family came to the practice because the staff were welcoming and friendly and the dental treatment provided was excellent.

The practice was owned by the one dentist who provided treatment at the practice. Two further members of staff were employed, a registered dental nurse and a receptionist. As the practice was small, people were always seen by the same staff team. The patients we spoke with told us they valued seeing the same staff members at every visit and that the staff team were always helpful.

We found the practice to have good standards of infection control. Staff members employed by the practice were well trained and were confident to deliver their roles. Systems were in place for gathering, recording and evaluating information about the service to ensure patients received safe effective care, support and treatment. However, these were limited.