Dental Practice, Consett.Dental Practice in Consett is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), dementia, diagnostic and screening procedures, eating disorders, learning disabilities, mental health conditions, physical disabilities, sensory impairments, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th August 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
24th July 2014 - During an inspection to make sure that the improvements required had been made
At the last inspection in October 2013 we found that the practice was not always obtaining the necessary Disclosure and Barring Service (DBS) checks. We visited the practice to review the action the provider had taken to improve recruitment procedures. We found recruitment and selection policies and procedures were effective. This protected vulnerable people who used the service.
30th October 2013 - During a routine inspection
We found out what people thought of the practice by reviewing the results of patient feedback surveys. People said things like, “Very helpful staff – a good practice,” “I like the new people they have new ideas and latest treatments” and “Staff are helpful and good.” Patients were given different treatment options and these were always explained to them as well as the cost. One person said, “Good practice; I can have (NHS) and private treatment,” We watched how the staff dealt with people as they arrived. We saw they were very friendly and polite, putting people at their ease. Patients had made comments about ‘very helpful’ staff and they said staff were ‘reassuring.’ We saw there were safeguarding procedures in place. There was also on-going training and support for staff to help keep them up-to-date with best practice. One of the dentists told us about the training he had undertaken and described the steps which would be taken if he or any of the staff saw or suspected abuse had taken place. Recruitment procedures were not robust and did not protect vulnerable people who used the service. The practice was clean and well maintained with good procedures in place to prevent cross infection.
We saw staff at the practice were properly trained, worked to a professional code of conduct and kept their skills updated. One dentist told us, “All staff at the practice have good access to training and development and we have regular training days where all members of the team undertake training or development together.” There were measures in place to make sure the quality of the service received by patients was maintained or improved. Patients were regularly asked their views and their responses were used to plan and make improvements.
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