We spoke with seven members of staff including two dentists, two dental nurses, a dental hygienist and two reception staff.

We spoke with nine people who used the service, each of whom said they were satisfied with the service they received. One said; “I am treated like a person not a number” while another said; “I cannot fault the service”.

We saw information on display in the waiting area and on the surgery’s website, about the services provided and the fees charged.

People told us that they were given a range of options and that they were able to make informed decisions on what treatment they received. One person said; “The dentist explained how they were going to deal with a cracked tooth”.

We observed that care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. One person told us; “As a new patient I filled in a medical questionnaire at my first consultation appointment”.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were arrangements in place to deal with foreseeable emergencies and effective infection control systems were maintained to reduce the risk and spread of infection. All the people we spoke with spoke favourably about the standard of cleanliness at the service. One person said; “It is spotlessly clean” while another said; “It is very clean in all areas”.

People we spoke with told us they knew how to make a complaint but told us they had not had cause to. One person said; “I hope to never complain”.

People spoke highly of the dental service provided at the Dental Studio-Waterlooville. They told us staff were always friendly and helpful. They were provided with verbal and written information about the various treatments, including the costs of the various treatments. This meant that they were able to make informed decisions about their treatment plans.

They said they were always pleased with the standard of treatment they received at the dental practice. This included phone calls being made to them checking on their welfare after undergoing treatment. People confirmed they are given advice about maintaining good dental health. Several people told us that the health of their mouth and teeth has improved considerably after following the advice given to them.