We spoke with three patients in private during the visit to the service. People were complementary about the quality of the service provided at the practice. One patient told us "The care is brilliant. She is lovely, open and honest and puts me at ease.” Another said "My dentist is excellent. It’s the best dental treatment I have ever had. All the staff are welcoming and professional.” One person told us that the dentist was “very understanding and patient with me and provides first class treatment”. People told us they had been treated respectfully and the practice was well run, clean and efficient. We were told that the dentists fully explained treatment options in a way people could understand and explained the various costs involved.

Records for people who used the services were up-to-date and stored in paper form. The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments. Staff undertook appropriate training to enhance their knowledge and skills and to keep them up-to-date. The practice had a complaints procedure and people had no doubt they would be listened to if they raised a concern or had a complaint about the services provided.