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Dentaris Ltd, Grimsby.

Dentaris Ltd in Grimsby is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd January 2020

Dentaris Ltd is managed by Dentaris Ltd.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2020-01-22
    Last Published 2017-05-24

Local Authority:

    North East Lincolnshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th April 2017 - During a routine inspection pdf icon

We carried out this announced inspection on 12 April 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team and Healthwatch that we were inspecting the practice. We did not receive any information of concern from them.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Dentaris Ltd is in Grimsby and provides NHS and private treatment to adults and children.

There is level access for people who use wheelchairs and pushchairs. On street car parking is available near the practice.

The dental team includes three dentists, four dental nurses and a practice manager. The practice has two treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Dentaris Ltd was the practice manager.

On the day of inspection we received feedback from 17 patients. This information gave us a positive view of the practice.

During the inspection we spoke with one dentist, two dental nurses and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday from 8:30am to 6:15pm

Tuesday and Wednesday from 8:30am to 5:00pm

Thursday 8:15am to 5:00pm

Friday 8:15am to 2:00pm

They close for lunch between 1:00pm and 2:00pm Monday to Thursday.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk. Some improvements were required to the way risks associated with Legionella were managed.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures. These were not always followed.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

2nd October 2013 - During a routine inspection pdf icon

People spoken with told us they always completed a consent form prior to receiving any treatment. Comments included, "Yes, I am always asked for consent and I know what treatment needs to be done."

People spoken with told us they were given information and their treatment options were explained to them. They said they were given the opportunity to discuss their treatment with the dentists and make their own decisions. People said they were very happy with the care and treatment they received, they never felt rushed and their appointments were on time.They also said they received a copy of their treatment plan and they completed a medical update form at each visit.

We found that staff were knowledgeable about child protection and safeguarding vulnerable people from the risk of harm or abuse.

People spoken with told us they found the surgery to be clean and tidy. They also said they had observed staff wearing protective clothing and gloves.

We found that staff had access to training and support.

People who used the service were very complimentary about the staff.

People told us they completed questionnaires and could make suggestions about the service provided, although they had never needed to do so.

 

 

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