We spoke with five patients, four staff and observed care and treatment of three patients with their consent as part of our visit. All the patients we spoke with were highly complimentary about the care and treatment they received. They told us they had received an appointment including emergency in a short timeframe. They told us the staff were very kind, courteous and respectful.

One patient described the dentist as “very kind and very patient”. Patients said they were given adequate information about their treatment and the options available to them. They were given time to make decisions about their treatment and considered the options. We observed people were involved in and understood the care and treatment choices available to them. They experienced effective, safe and appropriate care and treatment and the treatment plans were explained to them.

Patients were cared for in a clean, hygienic and well maintained environment. Patients had level access to the premises which were accessible to people with limited mobility. A disabled toilet was available on the same floor.

There was a robust recruitment process and the necessary staff checks were carried out. There were systems to regularly assess and monitor the quality of service that the patients received including regular surveys. Patients felt confident to raise any concerns with the dentist.