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Care Services

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Desmond House Limited, Beverley Road, Hull.

Desmond House Limited in Beverley Road, Hull is a Residential home and Supported living specialising in the provision of services relating to accommodation for persons who require nursing or personal care, learning disabilities, mental health conditions and personal care. The last inspection date here was 5th February 2020

Desmond House Limited is managed by Desmond House Limited.

Contact Details:

    Address:
      Desmond House Limited
      16-18 Desmond Avenue
      Beverley Road
      Hull
      HU6 7JZ
      United Kingdom
    Telephone:
      01482448865

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-02-05
    Last Published 2017-07-08

Local Authority:

    Kingston upon Hull, City of

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

14th June 2017 - During a routine inspection pdf icon

Desmond House is registered with the Care Quality Commission to provide care and accommodation for a maximum of 19 people who are living with mental health needs. The accommodation consists of two adjacent semi-detached houses and has two floors which are accessed via stairs. There are sufficient communal areas including two lounges and a dining room, some bedrooms also have seating areas. To rear of the building there is an enclosed seating area.

At this inspection, we found the service remained good.

People were supported by staff who understood the importance of protecting them from harm. Staff had received training in how to identify abuse and report this to the appropriate authorities. Staff, who had been recruited safely, were provided in enough numbers to meet the needs of the people who used the service.

People were provided with a wholesome and nutritionally balanced diet which was of their choosing. Staff were provided with training in how to meet people’s needs and were supported to gain further qualifications. People were supported to access healthcare professionals when needed and were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and the policies and systems in the service supported this practice.

Staff had a good understanding of people’s needs and were kind and caring. They understood the importance of respecting people’s dignity and upholding their right to privacy and choice.

People were supported to participate in activities, these included in house pursuits and involvement with the local and wider community. Complaints were investigated and resolved wherever possible to the complainant’s satisfaction. People received care which was tailored to their needs and person-centred.

People who used the service, and those who had an interest in their welfare and wellbeing, were asked for their views about how the service was run. Regular audits were carried out to ensure the service was safe and well run, however, these could be developed further this was discussed with the registered manager.

Further information is in the detailed findings below.

3rd April 2013 - During a routine inspection pdf icon

People who used the service told us they were supported in promoting their independence and were fully involved in the planning of their care. They also told us they were able to make choices about everyday life and this included what time they got up in the morning or went to bed at night and the food they ate. We noticed there were restrictions for some people who used the service, but when we spoke to them they told us they had agreed to this.

People told us, “I love my bedroom", "I get up when I want to and go out everyday" and "We talk about the menu at our meetings."

People who used the service told us they were happy with the level of care and support they received and commented, "The staff are very nice and help me when I need them to" and "I like it here."

People told us they had their views and concerns listened to and told us, "Yes staff listen", "I've never had any problems and I am very happy here" and "If there is anything wrong then the manager will sort it."

17th April 2012 - During a routine inspection pdf icon

People were supported in promoting their independence and commented, “I go out everyday and I go to the shops and bank, I like to go on my own”, “Yes I go to the Bingo and staff come with me”, “I like it here” and “I go out when I want to.”

They told us that choice was offered and consultation took place particularly regarding the menu, “The food is very good and we talk about what we like.”

People who used the service told us they were happy with the level of care and support they received. They also told us that they were involved in the development of their individual personal profile, which gave details about their likes, dislikes and preferences.

People who used the service told us, “The staff are nice”, “I have my own money and take care of it myself” and “Yes, so far I feel safe.”

People told us that they liked living at Desmond House and commented, “I like living here and I have my own room” and “It is always clean and tidy.”

People who used the service told us there were enough staff on duty and that they were polite and courteous.

People told us their views and concerns were listened to.

1st January 1970 - During a routine inspection pdf icon

Desmond House is located in the north of Hull and close to local amenities. The accommodation consists of two adjacent semi-detached houses linked together and has two floors which are accessed via stairs. There are sufficient communal areas including two lounges and a dining room.

The home offers support for up to 19 adults who have mental health needs. There were 17 people residing at the service at the time of the inspection.

The service was last inspected 27 March 2013 and was found to be compliant with the regulations inspected at that time.

People were cared for by staff who had received training and understood the need to safeguard them from harm. Staff could recognise the signs of abuse and knew who to report this to; this meant people who used the service were protected from harm.

People’s medicines were handled and stored safely and staff received safe handling of medicines training.

Staff were appropriately trained and provided in enough numbers to meet the needs of the people who used the service. However, some training may need more regular updating; we have made a recommendation about this. Staff had been recruited safely and this meant people were not exposed to staff who had been barred from working with vulnerable adults.

People were provided with a wholesome and nutritious diet which was monitored by staff to ensure people were leading a healthy lifestyle.

Staff had received training in how to ensure people’s human right were protected so they could make informed decisions about their chosen lifestyle. People were supported to make informed choices and decisions which were in their best interest. Systems were in place to make sure people were protected and did not take any unnecessary risks. Staff had a good understanding of the principles of the Mental Capacity Act 2005 and the use of Deprivation of Liberty Safeguards.

People had access to health care professionals when needed, for example their GPs, and were supported by staff to attend hospital appointments.

People were involved with their care plans and could have a say about how their care was delivered. People who used the service had good, relaxed and friendly relationships with the staff. Staff understood people’s needs and how they should be supported to lead a lifestyle of their own choosing. People were supported to maintain friendships outside of the service and visitors were made welcome.

People were supported by staff to undertake activities both inside and outside of the service and were enabled to lead an independent life. People could make complaints and they were confident these would be listened to and acted on.

People who used the service were asked for their opinion about how the service was run. Other stakeholders who had an interest in the welfare and wellbeing of the people who used the service were also asked for their opinions; this included relatives and health care professionals. The registered manager undertook audits which ensured the service was safe and well run.

 

 

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