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Devonport Health Centre, Plymouth.

Devonport Health Centre in Plymouth is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th October 2019

Devonport Health Centre is managed by Devonport Health Centre.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-10-09
    Last Published 2016-10-13

Local Authority:

    Plymouth

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

27th July 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Devonport Health Centre on

27 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • All 35 patients providing feedback at the inspection said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • All 35 patients responding in writing or person said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had state of the art facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw areas of outstanding practice:

  • Practice nurses went beyond what was required and regularly visited housebound vulnerable patients to ensure they received regular reviews of their long term health conditions. Data from the practice showed that 36 housebound patients receiving these visits. In 2015/16, 25 housebound patients were visited at home by practice nurses so that they were able to be protected from influenza by being vaccinated.

  • The practice had significantly reduced the number of secondary care referrals being made for patient by 9% in response to the national Success Regime initiative (The Success Regime focuses on certain areas in the country where there are deep-rooted, systemic pressures, such as financial deficits or issues of service quality) and had exceeded the locality goal of 3%. Patients were being treated closer to home and signposted to other services where possible for support.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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