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Care Services

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Direct Health (Nottingham), Pearl Assurance House, Friar Lane, Nottingham.

Direct Health (Nottingham) in Pearl Assurance House, Friar Lane, Nottingham is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 10th September 2019

Direct Health (Nottingham) is managed by Accord Housing Association Limited who are also responsible for 51 other locations

Contact Details:

    Address:
      Direct Health (Nottingham)
      6th Floor
      Pearl Assurance House
      Friar Lane
      Nottingham
      NG1 6BT
      United Kingdom
    Telephone:
      01158964005

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Requires Improvement
Well-Led: Good
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-09-10
    Last Published 2018-07-27

Local Authority:

    Nottingham

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

25th June 2018 - During a routine inspection pdf icon

We carried out an announced inspection of the service on 25 and 26 June 2018. This was the provider’s first inspection from the date of registration in 2017.

This service is a domiciliary care agency. It provides personal care to people living in their own homes within and around Beeston, Kimberley, Eastwood and Stapleford in Nottinghamshire. It provides a service to older adults and younger adults living with a range of health conditions and needs, to live independently in the community. Not everyone using Direct Health (Nottingham) receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

At the time of our inspection, 139 people were receiving personal care as part of their care package.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risks assessments of people’s needs lacked detail in some places. A person had experienced a change of need, increasing their risks, but their risk assessment and associated care plans had not been updated in a timely manner. Risks associated with the environment had been assessed and information recorded to inform staff of how to manage known risks.

Shortfalls were identified in the management of medicines; best practice guidance was not always followed. People had experienced late and missed calls and action was being taken to make improvements. Safe staff recruitment checks were in place and followed.

Staff had received training in infection control and food hygiene and followed best practice guidance to reduce the risks associated with cross contamination.

Staff were aware of their responsibilities to protect people from avoidable harm and abuse. Accidents and incidents were recorded, reviewed and monitored and the management team had taken action in response to make improvements to the service.

People had an assessment of their diverse needs and best practice guidance and legislation was used to ensure people did not experience any form of discrimination.

Staff received an induction, ongoing training and support, this included competency checks on their performance, knowledge and understanding.

People’s nutritional needs had been assessed and planned for and where people required support with meal preparation, their choices and preferences were respected and acted upon.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s healthcare needs were monitored and action was taken when changes occurred such as informing the person’s relatives and representatives or health and social care professionals.

Overall, staff were kind and caring in their approach. Independence was promoted and privacy and dignity respected. People had access to information about independent advocacy services.

People knew how to raise a concern or make a complaint. The registered manager had responded to complaints in line with the provider’s procedures and changes had been made to improve people’s experience of the service.

People had opportunities to share their feedback about the service. The provider and registered manager had met their regulatory registration requirements.

The provider had systems and processes in place to regularly review the quality and safety of the service people received. An action plan was in place that identified the shortfalls identified during this inspection.

We found one breach of the Health and

 

 

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