Direct Health (Stockton on Tees), 2 Falcon Court, Preston Farm Industrial Estate, Stockton-on-tees.Direct Health (Stockton on Tees) in 2 Falcon Court, Preston Farm Industrial Estate, Stockton-on-tees is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 8th May 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
12th March 2019 - During a routine inspection
About the service: Direct Health is a care at home service that was providing personal care to 300 people at the time of the inspection. People’s experience of using this service: We received positive feedback from people regarding the service they received. The service had made improvements since our last inspection however, peoples medicines records were continually not completed correctly and audits were not identifying these issues to ensure medicines were administered safely. Audits and systems were not always effective at supporting the manager to monitor the service and making improvements. There was a quality assurance system in place and people completed surveys several times a year. However, the comments made by people were not always acted on. The service was unable to show how they used people’s views to improve quality of the service. Risk assessments were in place. Staff knew how to keep people safe and were trained in safeguarding. People spoke positively about the manager and the wider management team. Robust recruitment and selection procedures ensured suitable staff were employed. Staff received appropriate training and support to meet people’s individual needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to have enough to eat and drink. Appropriate healthcare professionals were involved in people’s care and support as and when this was needed. There were systems in place for communicating with staff, people and their relatives to ensure they were fully informed via team meetings and phone calls. People were supported to be independent and their rights were respected. Support was provided in a way that put the people and their preferences first. Information was provided for people in the correct format for them. More information is in the Detailed Findings section below. For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk Rating at last inspection: Requires Improvement (report published 2 May 2018) this service has been rated Requires Improvement three times. Why we inspected: This inspection was a scheduled inspection based on the previous rating. Follow up: We will continue to monitor information we receive about the service. If any concerning information is received, we may inspect sooner. Enforcement: Please see the Action we told provider to take section towards the end of the report.
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