We looked at the latest patient satisfaction survey for 2013. This told us that people who used the service were satisfied with their treatment. Comments included “The staff were lovely, pleasant and highly professional”. All five of the randomly selected patient satisfaction surveys told us that the people accessing the clinic would recommend the service to their family and friends.

We found Discover Laser had suitable arrangements in place for obtaining consent from patients using the service.

We looked at four consultation and treatment records; these told us that patients accessing the service had treatment that met their individual treatment needs. Preventative measures were in place to ensure the welfare and safety of their patients.

We found systems and processes were in place to maintain the cleanliness of the service and to prevent the control of any spread of infections. Comments included in the patient satisfaction surveys we reviewed included, “A fantastic environment, lovely tidy spaces always smelt lovely and clean”.

We found there was an appropriate complaints process in place to ensure that any comments and or complaints were listened to and acted upon.