About the service:

DMC Signature Care Ltd is a domiciliary care agency, providing personal care to people in their own homes. On the day of inspection, the service was providing personal care to one person.

People’s experience of using this service:

We have been unable to rate this service as they were providing personal care for only one person.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The provider did not have all the systems in place to assess all of people’s risks. We have made a recommendation that the registered manager sources assessment tools that are evidence based.

The provider had recruitment procedures in place, but these needed updating to ensure all staff had their pre-employment checks carried out in a timely way.

The registered manager was continuing to develop their quality monitoring systems.

The person was involved in the planning of their care. Care plans were person centred and updated as their needs changed. The person received their care as planned.

The person received their care from a consistent staff team who knew them well. Staff had been employed to meet the person’s cultural and spiritual needs.

Staff had received training and support to carry out their roles. Staff understood their roles and responsibilities to safeguard people from the risk of harm.

The person was supported to access relevant health and social care professionals. There were systems in place to manage medicines in a safe way.

The person’s privacy and dignity was protected and promoted. Staff had a good understanding of the person’s needs and preferences.

There was a complaints system in place; the registered manager was exploring how to capture complaints where these were not in writing.

Rating at last inspection:

This was the first comprehensive inspection carried out at DMC Signature Care Ltd since they registered with CQC on 13 January 2017. The service had been dormant (not providing care) for a period of time; they commenced providing personal care from May 2018.

Follow up:

We will continue to monitor the service and inspect again as scheduled.