On the day of our visit the team at Dolphins Dental comprised one dentist, a receptionist and a dental nurse. The practice provided out of hours dentistry to registered patients if required.

We spoke with two people during our visit who received treatment at the practice. Both of whom told us that they were very pleased with the dentist. One person told us “I’ve been coming here over 15 years, it’s very reliable.”

We spoke with three staff during our visit, including the provider who was also the dentist. Staff told us that they had received training in safeguarding vulnerable adults and child protection and that they understood how to recognise and report any concerns they had.

The provider kept staff up to date with the latest developments in dentistry through regular training. There were measures in place to deal with foreseeable emergencies. Staff had received first aid training and all required emergency equipment was up to date and easily accessible.

The practice was clean and tidy. Clinical areas and communal areas were spacious and well lit. One person told us “It’s always absolutely clean.”

The practice had checks in place to monitor the quality of care provided. The provider had initiated a new system to obtain feedback from people. One person had written “I thoroughly recommend the whole practice. A first class service.”