Douglas Lee Dental Practice, Accrington.Douglas Lee Dental Practice in Accrington is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 12th November 2018 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
18th October 2018 - During a routine inspection
We carried out this announced inspection on 18 October 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Douglas Lee Dental Practice is in Accrington, Lancashire and provides private treatment to adults and children.
There is ramp access for people who use wheelchairs and those with pushchairs. Car parking is available near the practice.
The dental team includes two dentists, three dental nurses and two dental hygienists. The practice has three treatment rooms and an X-ray and imaging suite.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection, we collected 11 CQC comment cards filled in by patients. All feedback received was highly positive.
During the inspection we spoke with two dentists and two dental nurses. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: Monday to Thursday from 8.30am to 5.30pm, closing between 12.30 and 1.30pm for lunch. On Friday the practice is open from 8.30 to 1.30pm, and by arrangement on Saturday from 8.30am to 1.30pm
Our key findings were:
6th November 2017 - During an inspection to make sure that the improvements required had been made
We carried out a follow-up inspection at Douglas Lee Dental Practice on 6 November 2017.
We had undertaken an announced comprehensive inspection of this service on 3 March 2017 as part of our regulatory functions where a breach of legal requirements was found.
After the comprehensive inspection, the practice wrote to us to say what they would do to meet the legal requirements in relation to the breach. This report only covers our findings in relation to those requirements. We checked whether they had followed their action plan to confirm that they now met the legal requirements.
We reviewed the practice against one of the five questions we ask about services: are the services well led? You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Douglas Lee Dental Practice on our website at www.cqc.org.uk.
We revisited Douglas Lee Dental Practice as part of this review and checked whether they now met the legal requirements. We carried out this announced inspection on 6 November 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a CQC inspector.
• Is it well-led?
This question forms the framework for the areas we look at during the inspection.
Our findings were:
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Douglas Lee Dental practice is located in Accrington, Lancashire and provides private routine and preventative dental care.
A practice manager, two dentists, two dental hygienists, a dental technician and two dental nurses work at the practice. The practice provides access and facilities for wheelchair users.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager was the principal dentist.
The practice is open:
Monday to Friday from 9:00am to 6:00pm
Saturday from 9:00am to 12:30pm
Our key findings were:
The practice had also acted upon other recommendations:
3rd March 2017 - During a routine inspection
We carried out an announced comprehensive inspection on 3 March 2017 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
Douglas Lee Dental practice is located in Accrington, Lancashire and provides whole population private routine and preventative dental care. A practice manager, two dentists, two dental hygienists, a dental technician and two dental nurses work at the practice. The practice provides access and facilities for wheelchair users.
The practice is open Monday and Tuesday 09:00 – 17:30, Wednesday and Thursday 09:00 – 19:30 and Friday 09:00 – 13:00.
The practice owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We reviewed 22 CQC patient feedback comment cards on the day of our visit. Patients spoke highly of the staff and the standard of care provided by the practice. Patients commented that they felt involved in all aspects of their care and found the staff to be helpful, respectful, and friendly, and said they were treated in a clean and tidy environment.
Our key findings were:
We identified regulations that were not being met and the provider must:
There were areas where the provider could make improvements and should:
30th October 2012 - During a routine inspection
We spoke with three people that used the service. They told us they were very happy with the treatment they had received. One patient we spoke with said, "I am very happy with my treatment here and I have no complaints at all and I would recommend this surgery to anyone". We were also told by a patient that, “I wouldn’t go anywhere else; I get a really good service”. Another patient we spoke with told us that,” I would rate them 10 out of 10 and all my treatment was explained to me and they were so polite. I am more than pleased with the implants I have had”. We looked at four patient records, these told us that patients treatment had been discussed with them and where necessary copies of their treatment plans provided. The practice had effective systems in place to ensure patients were cared for in a clean and hygienic environment. During our visit we saw a range of patient information leaflets available in the waiting room. We observed staff treating people in a kind, professional, friendly and respectful manner. All consultations took place in private rooms and were situated on the ground and first floor of the building.
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