Dr Alec Waugh and Associates Dental Surgeons, Heaton Road, Newcastle Upon Tyne.

Dr Alec Waugh and Associates Dental Surgeons in Heaton Road, Newcastle Upon Tyne is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), caring for people whose rights are restricted under the mental health act, dementia, diagnostic and screening procedures, eating disorders, learning disabilities, mental health conditions, physical disabilities, sensory impairments, services for everyone, substance misuse problems, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th April 2014

Dr Alec Waugh and Associates Dental Surgeons is managed by Dr Alec Waugh who are also responsible for 1 other location

Contact Details:

Address: Dr Alec Waugh and Associates Dental Surgeons 13 Jesmond Vale Terrace Heaton Road Newcastle Upon Tyne NE6 5JT United Kingdom Telephone: 01912655414 Website: http://www.alecwaugh-dental.co.uk

Ratings:

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Further Details:

Important Dates:

Last Inspection		2014-04-09
Last Published		2014-04-09

Local Authority:

Newcastle upon Tyne

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Inspection Reports:

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17th March 2014 - During a routine inspection

We found the provider had taken steps to ensure dental instruments and equipment were properly cleaned and appropriately labelled. We saw action had been taken to ensure cleanliness standards were monitored and maintained.

9th January 2014 - During a routine inspection

We found people who used the service were given appropriate information and were involved in making decisions about their care and treatment. We spoke with three patients, one patient said “Yes, they go through it all.”

We asked patients for their opinion on the practice. Comments included “I am very happy with this dentist, I’ve been coming here for years” and “It’s great, they are good with my kids as well.”

We found some instruments had not been properly cleaned. In one of the rooms we saw a dirty container had been left in the hand washing sink. In the same room we saw the paper towel dispenser next to the hand washing sink was empty.

We found there were effective recruitment and selection policies and processes in place. We looked at two staff files in detail. We saw evidence that staff employed had been through recruitment checks prior to commencing employment.

All of the patients we spoke with said that they knew they could speak to a member of staff if they had a complaint. One patient said "I haven’t had to complain but I would say something there and then.”